Brand new computer freezes after shutting down a game

superwhiz2467

Prominent
Dec 18, 2017
5
0
510
I just built this new pc, and we had some issues getting it to output anything. We noticed that the cpu debug light was on and then re installed the cpu. After the re install it worked fine. Later that day however, the computer wouldnt boot up. Only the lights and fans turned on, with the cpu debug light again. After wiggling the cpu fan it worked fine again. After booting up a game though, i closed the game and the screen froze. Nothing worked other than holding the power button down. When turning the pc back on the cpu light comes on again. I wiggle it, it works and the cycle repeats.

The acctual crash has happened almost exclusively when i close a game.
 

superwhiz2467

Prominent
Dec 18, 2017
5
0
510


Yup, ordered the disc from microsoft brand new. Everything on the pc is brand new aside from the mouse
 

superwhiz2467

Prominent
Dec 18, 2017
5
0
510


Did this, it allows me to boot it up, i can brows the web, but the second i close a game that has been running for at least 30 minutes it crashes. Only a game too. The internet and other apps work fine
 

rgd1101

Don't
Moderator


I mean not wiggle it. remove it completely, redo the thermal paste, put the fan/heatsink back.
 

superwhiz2467

Prominent
Dec 18, 2017
5
0
510


Yea thats what i did, i decided to take it to a pc repair place