AMD R9 380 Display stopped working

KentUK

Reputable
Jun 8, 2015
9
0
4,510
For a while my GPU worked perfectly fine but recently my display randomly started flickering.
To elaborate: the screen suddenly turned black for a split second, then returned back to normal. The first time it happened, this repeated about 3~4 times roughly once per minute. After that the display just cut off completely (displays "Entering sleep mode" alert) and hasn't returned back to normal. The fans were still running and audio from my running apps still played, just the screen turned black.

When rebooting the PC, only the initial OS logo appears as it should and once the loading completes, the screen just goes black and enters sleep mode again.

I can't find anything unusual when checking Event Logs around the time the display completely cut off.

What I have tried so far:

  • ■ Unsocketed the GPU from the motherboard, blew the dust particles out and cleaned it, after socketing it back on the motherboard it seemed to work for a short time before stopping again.
    ■ Used a different monitor, DVI-D cable and tried both the DVI-D and DVI-I ports on my GPU. I now have a second monitor (let's call it Monitor B) connected to my integrated GPU so I can work on fixing the problem while the Monitor A connected to the AMD GPU doesn't function.
    While my AMD drivers are enabled, Monitor A shows a black screen and Monitor B works fine. Moving the mouse cursor or any application window from one screen to another isn't possible. Both Windows and AMD software don't detect Monitor A.
    If I disable the AMD display adapter through Device Manager, Monitor A starts working on the integrated GPU. Windows detects the monitor now while AMD software doesn't (since the GPU driver is disabled).
    ■ Ran the OS in safe boot mode (surprisingly enough, the display worked perfectly fine in safe boot) where I completely uninstalled AMD drivers using AMD Clean Uninstall Utility. After rebooting normally, the Monitor A display was still blank even without any drivers while Monitor B worked as expected with the integrated GPU. Even after completely reinstalling all the latest AMD drivers and restarting the PC, there was no change.

I could really appreciate any kind of advice that could help me resolve this issue.

Specs:
CPU: Intel Core i3-4130 @3.40GHz
RAM: 16GB
OS: Windows 10
GPU: AMD Radeon R9 380 Series
Integrated GPU: Intel HD Graphics 4400
 
Solution
First thing I would do is not try running both the integrated and graphics card at the same time. This can create problems. Your card has enough ports to support multiple displays. If you don't have an adapter to get both displays connected to the one GPU, leave one display disconnected while the issue is being fixed.

Can you hook one display up to the GPU, boot into safe mode with networking, download display driver uninstaller, remove the AMD drivers and shutdown. Boot into normal windows mode and download AMD autodetect and let it get fresh drivers installed then restart the PC. If you get any issues like video cutting out on one display, please inform us. If you can, hook both displays up to the graphics card and see if it works in...

jr9

Estimable
First thing I would do is not try running both the integrated and graphics card at the same time. This can create problems. Your card has enough ports to support multiple displays. If you don't have an adapter to get both displays connected to the one GPU, leave one display disconnected while the issue is being fixed.

Can you hook one display up to the GPU, boot into safe mode with networking, download display driver uninstaller, remove the AMD drivers and shutdown. Boot into normal windows mode and download AMD autodetect and let it get fresh drivers installed then restart the PC. If you get any issues like video cutting out on one display, please inform us. If you can, hook both displays up to the graphics card and see if it works in this configuration.
 
Solution

KentUK

Reputable
Jun 8, 2015
9
0
4,510
I've done as instructed; I disconnected Monitor B from my integrated GPU and connected it to the AMD one with another DVI-D cable. After rebooting in safe mode with networking, both monitors worked and displayed the same screen (meaning moving cursor and windows on one moved them on the other as well). I've uninstalled the display drivers with DDU this time and proceeded to reboot normally. After reboot, both displays worked without drivers at the start. I then downloaded AMD autodetect and let it run. At one point during the driver installation, Monitor A suddenly cut off and entered sleep mode as it has many times before. Even after the installation has finished and I rebooted the PC again, both displays showed the Windows logo and loading icon after which Monitor A proceeded to cut off while Monitor B continued working.

Additional info: Monitor A is currently connected on the DVI-I port of the GPU while Monitor B is on the DVI-D (the first screen blackout occured on this port) and the AMD software only detects the active monitor.
 

jr9

Estimable
This appears to be a settings issue. Can you verify that:

- Windows power saving options (Windows key+change power savings settings) and set it to high performance, if it isn't already one this mode. Ensure it is set to not turn off the display ever.

- Go into Windows display settings (Windows key + change display settings) and see if you can see both displays. Highlight each display and hit advanced and make sure the display adapter says AMD or Radeon.

- Try swapping the cables around (Monitor A into Port B, Monitor B into Port A). Does anything change?
 

KentUK

Reputable
Jun 8, 2015
9
0
4,510
Power settings are set to high performance with screen dim disabled.
Windows display settings only detect the one active monitor unfortunately.
I've tried swapping the cables, this time Monitor A is connected to DVI-D and Monitor B to DVI-I port but the result is the same: Monitor A enters sleep mode while Monitor B works as intended. I'll try using a different DVI cable for Monitor A and update this post after that's done.
I'm afraid trying a different monitor isn't a possible option right now
 

KentUK

Reputable
Jun 8, 2015
9
0
4,510
I replaced the DVI-D cable I initially used when the first error occurred and both monitors seem to work now.
I'm not sure how this makes any sense since it worked without problems every time I tried safe boot mode but I'll take it, whatever works.

I'll keep this open for another 24h to see if the cut-off repeats and mark it as resolved if nothing goes wrong.

Thanks a lot for your time and effort!