Power supply not working

neonspyder · Dec 21, 2017

I have recently sold my EVGA 1200w Platinum PSU on eBay, I tested it on the day that I posted it and it was fully functional as had been the last 9 months I had been using it. Since then the buyer has told me it does not work. He sent me this video showing that a different power supply works but the EVGA one does not. Please can I have some guidance on what could be the issue. Thanks in advance.

BringerOfTea · Dec 21, 2017

Im no expect in commercial law where ever you are situated, but unless you provided some guarantee for the buyer, id say though luck for the buyer, provide him with your reciept for the psu and let him try to RMA it

Dark Lord of Tech · Dec 21, 2017

http://support.antec.com/support/solutions/articles/1000042854-clearing-the-cmos
If you have just replaced the power supply in your computer and it is not booting, you may want to clear the CMOS. By clearing the CMOS you will remove any settings that might have been particular to your previous power supply.

Might help ^

Also make sure he isn't using the wrong cables , they can't be mixed it can cause damage, they have to be for that PSU.

Zerk2012 · Dec 21, 2017

It could of broke during shipping it can happen.

neonspyder · Dec 21, 2017

Zerk2012 :

If the item was damaged during shipping, do i still have to give a full refund, because that just does not seem fair lol.

4745454b · Dec 21, 2017

He never changed the 8pin plug. I think he swapped the cable over, but cables aren't always 100% changable like that. Did you send him cables? Modular units also have the possibility that they don't get plugged in correctly. Use the cable that came with the PSU, make double sure it's in the right spot.

Units can break in transit as well. It's possible that even if you packaged it really well its got "jarred" and is now busted. If he double checks everything have him send it back and give him his money back. If it tests out when you get it back, try selling again. If it is broke, claim the insurance.

Edit:

If the item was damaged during shipping, do i still have to give a full refund, because that just does not seem fair lol.

So it's fair he pays "full price" and doesn't get a working PSU? Your name online means everything. Refund everything, even the shipping back to you.

Im no expect in commercial law where ever you are situated, but unless you provided some guarantee for the buyer, id say though luck for the buyer, provide him with your reciept for the psu and let him try to RMA it

See above. Your name online means everything if you want to do this in the future. No one will want to do business with a hard nose jerk who just says "tough luck". You don't have to warranty it for 30 days or 6mo, but assuming we are talking about a few days after the guy got it, you should stay behind what you sell for that long.

neonspyder · Dec 21, 2017

4745454b :

Ok thanks, i sent him all of the modular cables that came with the PSU originally, i will message him to use the correct cables and send a more high quality video that shows more detail and i will get back to you. Thanks

Dark Lord of Tech · Dec 21, 2017

Like I posted above , I hope he used the cables that you sent and didn't mix them.

neonspyder · Dec 21, 2017

4745454b :

He never changed the 8pin plug. I think he swapped the cable over, but cables aren't always 100% changable like that. Did you send him cables? Modular units also have the possibility that they don't get plugged in correctly. Use the cable that came with the PSU, make double sure it's in the right spot.

Units can break in transit as well. It's possible that even if you packaged it really well its got "jarred" and is now busted. If he double checks everything have him send it back and give him his money back. If it tests out when you get it back, try selling again. If it is broke, claim the insurance.

Edit:

If the item was damaged during shipping, do i still have to give a full refund, because that just does not seem fair lol.

So it's fair he pays "full price" and doesn't get a working PSU? Your name online means everything. Refund everything, even the shipping back to you.

Im no expect in commercial law where ever you are situated, but unless you provided some guarantee for the buyer, id say though luck for the buyer, provide him with your reciept for the psu and let him try to RMA it

See above. Your name online means everything if you want to do this in the future. No one will want to do business with a hard nose jerk who just says "tough luck". You don't have to warranty it for 30 days or 6mo, but assuming we are talking about a few days after the guy got it, you should stay behind what you sell for that long.

Yeah that's true if it doesn't work i will issue a full refund and just test it later.

4745454b · Dec 21, 2017

When I watched that video he unplugged something from the Corsair PSU and plugged it into the EVGA, That's a no no. It looks like it went in ok and nothing blew up so it's PROBABLY an identical cable, but when dealing with a possible bad PSU you need to make sure there isn't some odd difference.

Dark Lord of Tech · Dec 21, 2017

Modular Power Supply cables aren't standardized if he used the cables from his RM he might have damaged the EVGA.

sizzling · Dec 21, 2017

The legal obligation is I believe usually the jurisdiction of the buyer. If the buyer was in the UK they would be entitled to a full refund covering postage and if you wanted the item back it is at the sellers cost. As the seller if you believe it was damaged in delivery you would have to take that up with tge delivery company and whatever insurance you took out.

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