Killer e2500 Gigabyte Ethernet - No internet connection/Unidentified network

linnnkmeister · Dec 25, 2017

Hello, I have build new PC, specs:

mobo: msi z270 gaming m5
cpu: i7 7700k
ddr: g.skill 16 gb (3000, 2x8Gb)
have installed windows 10, and can't fix netwrok issue.

Fighting 2 days with this, I've tryied to reinstall the driver, and killer suite program, didn't help.
Connected my phone and using it as modem - updated all windows packages and installed MSI Live Update 6, checked for latest updates and installed them. But I still got this issue with network.

UPD: Issue was in my LAN cable, I was using 4-pin cable instead of 8-pin. If you have same problem on your new build and you using old LAN cable, please double check it firstly.

timmy_area51 · Dec 25, 2017

try to install the latest build of your windows 10 like the latest beta even . and then don't install the drivers that come with the DVD , if you do then download directly from mis's site

linnnkmeister · Dec 25, 2017

I have istalled the latest build win 10 from off site, and driver version was 9.0.0.42, I don't have CD drive so the msi cd is not a solution. I have downloaded latest drivers from msi's website. and still got this problem.

timmy_area51 · Dec 25, 2017

i have the same issue cause i have removed the north ridge heatsink on that mobo , but it usually resovles by itself . maybe what you're connecting is not compatible ? what you're connecting to that nIC ? and with what lan cable mate ?

linnnkmeister · Dec 25, 2017

I have D-Link DIR-300A - have called my ISP and asked for firmware upgrade.

I have my old laptop, when I connect this lan cable to laptop, internet works fine (on laptop I have win 8.1) - so, I think cable isn't the problem.
"i have removed the north ridge heatsink on that mob" - what do you mean by this?

timmy_area51 · Dec 25, 2017

i mean i have removed the north ridge (bridge) ? i'm not sure , heatsink on my motherboard . my mobo is the same as yours

4745454b · Dec 25, 2017

i mean i have removed the north ridge (bridge) ? i'm not sure , heatsink on my motherboard . my mobo is the same as yours

WHOA. Not a good idea there. First, the NB is on the CPU now. Intel used to call the remaining chip the MCH, I'm not sure what they call it now. But to suggest someone to remove the heatsink on it to make the NIC work is just horrible advice. I will repeat, do NOT remove the heatsinks on the motherboards.

In the device manager are there any yellow exclamation points? If the net works on your laptop, I would think the issue is a bad driver for the NIC.

linnnkmeister · Dec 25, 2017

In the device manager are there any yellow exclamation points?
no, I have downloaded the off drivers from msi's site, all of them. 9.0.0.42, 9.0.0.44, 9.0.0.46 - and this bug is still there.

4745454b · Dec 25, 2017

Do you have an IP address?

CMD prompt, "IPconfig". What does it say?

USAFRet · Dec 25, 2017

timmy_area51 :

What does the NB heatsink, or a beta version (of anything), have to do with the network drivers?

linnnkmeister · Dec 25, 2017

here is my ipconfig data:

Windows IP Configuration

Host Name . . . . . . . . . . . . : HOME-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Apple Mobile Device Ethernet
Physical Address. . . . . . . . . : CE-20-E8-91-07-5A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6d7e:91b:dabd:78ae%9(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Monday, December 25, 2017 17:08:02
Lease Expires . . . . . . . . . . : Tuesday, December 26, 2017 16:55:33
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 164503784
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-D2-AA-D1-4C-CC-6A-D8-D8-0A
DNS Servers . . . . . . . . . . . : 172.20.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer E2500 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 4C-CC-6A-D8-D8-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1494:8cf6:55b:18f3%4(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.24.243(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 72141930
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-D2-AA-D1-4C-CC-6A-D8-D8-0A
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

linnnkmeister · Dec 25, 2017

4745454b :

So right now I'm using my phone as modem, but LAN cable is connected to PC.

4745454b · Dec 25, 2017

I see that. Can you remove the Iphone and run it again. I can't see the default gateway and I'm wondering if it's because it's using the Iphone.

Edit: The phone works. It has an IP address of 172.20.10.6 and the default gateway (Phone) is 172.20.10.1. Your NIC has an IP address of 169.254.24.243. but the default gateway is blank. It needs to be in the same range as the IP address, 169.254.x.x. I'm drawing a blank on what do to, my network class was a long time ago.

Saga Lout · Dec 25, 2017

Kill off the Ethernet "Ethernet" connection and you hve a fighting chance of getting a connection to the great outdoors.

A side issue - if a motherboard manufacturer puts a cooling device on a board, it's because it really needs to be there.

linnnkmeister · Dec 25, 2017

4745454b :

Windows IP Configuration

Host Name . . . . . . . . . . . . : HOME-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer E2500 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 4C-CC-6A-D8-D8-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1494:8cf6:55b:18f3%4(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.24.243(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 72141930
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-D2-AA-D1-4C-CC-6A-D8-D8-0A
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

linnnkmeister · Dec 25, 2017

4745454b :

I'have assigned IP manually, still got this issue. Maybe my mobo is dead? or this killer controller?

4745454b · Dec 25, 2017

Why would you manually assign the IP address? I would get rid of that and allow the DHCP server do it. Get rid of any manually assigned IP address and do a /release /renew.

Onus · Dec 25, 2017

Ok, 169.254.x.x is the autoconfigure address; it's what a NIC will show when DHCP has not given it an address on the network. You said the cable was good? Did you set up MAC address filtering on your router, so only listed devices can connect? If so, you'll need to add your physical Address, 4C-CC-6A-D8-D8-0A, to your list of allowed connections so it gets an IP address.

As to removing heatsinks, no don't do that, although I don't see that Timmy was recommending it, only that he had done it (I'll not ponder why).

linnnkmeister · Dec 25, 2017

Onus :

I will try this and I'll update you, thanks for the idea.

smorizio · Dec 25, 2017

make sure you installed the intel chipset drivers.
https://www.killernetworking.com/driver-downloads
newer drivers then msi web page.

linnnkmeister · Dec 25, 2017

smorizio :

all drivers are up to date.

tryied to add my mac adress on router, didn't helped.

4745454b · Dec 25, 2017

Have you tried IPconfig /release then /renew? I think there is something I'm missing, but I can't remember it.

linnnkmeister · Dec 25, 2017

4745454b :

yes, I'm thinking to reinstall the windows again, if this will not helps me Idk what to do.

4745454b · Dec 25, 2017

Got this from another forum. Frankly, I'm out of ideas.

In an elevated command prompt reset Winsock and TCP/IP. I believe you can reach an elevated command prompt in Windows 10 by press the Windows key + X.

(command prompt (admin)). Reboot after running the below commands

netsh winsock reset <enter>

netsh int ip reset <enter>

netsh int ipv6 reset <enter>

It really seems to me that for whatever reason your PC isn't seeing the router. My guess would be bad cable but you said the laptop worked fine. Do you have any other NIC? If you plugged a different NIC in and it worked, then it means the port on your board is bad.

gaza017 · Dec 27, 2017

network and internet settings.
scroll all the way down to "Network reset"
give that a whirl. Worked for me

Killer e2500 Gigabyte Ethernet - No internet connection/Unidentified network

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