New build isn't working, monitor won't turn on when connected

greysonmwatkins · Dec 25, 2017

I have recently built a PC with the following components:

-ASUS STRXX B350 -F Motherboard
-EVGA 500W Power Supply
-msi R7 250 2gb
-AMD RYZEN 3 1200
-Samsung 250gb SSD
-crucial 4gb RAM

I've gotten the PC to turn on, and every fan and device turns on except for the GPU, the fan of which won't move. The monitor doesn't turn on when plugged into the GPU or the motherboard itself, and I have no idea what to do. What could be the problem?
I've tried it with and without the graphics card, and with HDMI and VGA cables.

clarkjd · Dec 25, 2017

Welcome to Tom's!
As Ryzen has no integrated graphics, you have to install the graphics card, and attach your monitor to it, NOT the motherboard!
I am going to refer you to the general troubleshooting thread:
http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems
Work through the list. WORK!, not just read!
If you still have issues, come back here with the individual results for EACH step in the list, and we will try to help. since we can neither see nor touch your PC, the results of EACH step in the list gives us information to eliminate possible problems and other errors, to provide you with a reasoned diagnosis. Help us to help you!

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