Black screen after motherboard logo

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spamjared1

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Dec 27, 2017
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510
I built this PC this past spring and have had zero issues with it until this morning. After the MSI motherboard logo appears (though it was low res and it alarmed me that it was a slightly different logo), I get a black screen.

I can eventually get into Advanced Startup Options after a few reboots, and through that I am able to boot into Safe Mode, but pretty much no other actions have been successful. The MSI logo and the Advanced Startup Options look really low res, and have been since the issue started. I don't recall any Windows Updates taking place.So with the issue happening so early in the boot process...my best guess is either CPU or motherboard?

I have tried:
- Resetting CMOS (Removing the battery)
- Uninstalling onboard graphics via device manager. It did seem to boot after this, but both times it eventually went black screen on me after a few minutes of normal (if low res) operations.
- Disabling Fast Startup (actually it wasn't enabled to begin with because hibernate was unchecked)
- Reset Windows (kept files), didn't change anything
- System Restore
- The "go to previous version of Windows" startup option. It says there's an error and it can't do it.
- All of the options as shown in https://www.windowscentral.com/how-fix-black-screen-problems-windows-10
- The "go to previous version of Windows" startup option. It says there's an error and it can't do it.
- Inserted boot USB, performed Repair, with no solution

- Going to UEFI settings from Advanced Startup. This gets to a BIOS screen where no inputs are recognized and I can't do anything https://i.imgur.com/alw42OI.jpg

- When I attempt to access BIOS as when on the motherboard screen, I get this weird thing
https://i.imgur.com/2FzSTg5.jpg. No inputs seem to have any effect here.

My PC:
- Windows 10
- Intel Core i5-6400
- MSI Computer H110M ECO Motherboard
- Corsair CX550M PSU
- G.SKILL Ripjaws V Series 16GB (2 x 8GB)
- EVGA GeForce GTX 1060
- WD Blue 1TB Desktop Hard Disk Drive - WD10EZEX
 
Solution
DRagor


Well, I'm bit...
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DRagor

DRagor

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Jan 23, 2017
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This seems to be BIOS failure. Normally I would try to re-flash BIOS, but if you can't do anything in BIOS, that will not work. Did you tried removing GPU and running with monitor connected to motherboard? If it changed nothing, then you most likely will need motherboard repaired.
 
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spamjared1

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Dec 27, 2017
5
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510


I'll try removing the GPU as soon as I can tonight, that sounds like a good idea to diagnose that it really is the issue with the motherboard.
 
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spamjared1

Prominent
Dec 27, 2017
5
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510


My mistake for not including that. The PSU is Corsair CX550M. I have ensured the connections are secure.
 
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spamjared1

Prominent
Dec 27, 2017
5
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510
Just to update for anyone who Googles this later, I removed the GPU from the motherboard and the computer booted up with no issues at all. I should have seen the hint from when I uninstalled the GPU in safe mode. After I did that, I successfully booted into Windows in really low resolution, but only for a minute or two before the computer would go black again.


With the GPU's complete removal and my system working perfectly fine, that's obviously the culprit. Thanks again for the suggestion, DRagor. I'll try reinstalling it, and if it continues to happen then it could either be an issue with Windows/driver update or a faulty card. Not sure what steps to take after that, but I'm on the right track at least.
 
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DRagor

DRagor

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Jan 23, 2017
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Well, I'm bit surprised. It was certainly looking like motherboard failure. Anyway, to your next steps: note that it cannot be Windows/driver problem, since problem appears in BIOS. More likely hardware failure. Fastest way to confirm GPU failure is to put it in another machine - if you see similar distortions on screen, it's card's fault. However, there is also possibility of motherboard PCIe failure. Unfortunately your motherboard has only single x16 slot, so you can't quickly check that. If it is motherboard problem, then your GPU should work on another machine while different GPU put into your machine will cause similar problem.
 
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Solution
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spamjared1

Prominent
Dec 27, 2017
5
0
510
I put the GPU in another machine and it worked without issue. When I put it back in my main machine, windows booted fine but it only had the Windows Basic Display Adapter listed in Device Manager. DVI was connected through the GPU, so it was detecting it on some level, I guess? Oddly there was no other hint that it was detected either in Windows or BIOS. Frustrated, I removed it once again.

Since I was able to access BIOS when the GPU was removed, I went ahead and flashed it. I also read on another thread about uninstalling the Windows Basic Display Adapter in order to ensure Windows recognizes my EVGA card. I then booted into Safe Mode (just to be safe, I guess) and uninstalled the Windows Display Adapter, immediately shut down, and put the GPU back in.

Everything then booted up just fine. Went ahead and updated the EVGA driver as well. I can't say if simply updating the BIOS was what fixed everything or that something (likely PCIe or something else motherboard-related) is actually faulty and I just delayed the inevitable. Anyway, thanks for the suggestions. Whole experience was certainly educational.
 
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