System no longer booting with gtx 970 plugged in.

Curbo34

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So I was playing some rocket league today, nothing out of the ordinary, my session was probably going for 2 hours or better and in the middle of a match my PC just crashed.

Not entirely unheard of but strange, tried to just power it back on like usual and nothing, no lights, no fans spinning, just dead apart from the motherboards built in RGB.
Flipped my PSU off, turned it back on, saw the built in RGB on my motherboard light up, hit the power button and saw my RGB strip go on, as well as my LED ram kit, and the LEDs in my fans, they were on for <.5 seconds, gtx 970 fans attempted to spin but didn't even move.
Removing my GTX 970 caused my system to light up as usual, fans spinning, etc.
Putting a GTX 750 in it also allowed a seemingly normal boot (Didn't have the display hooked up at the time as I moved my PC to account for any wall-power related issues). Took it back to my room with the 750 in it and plugged in a display, but got no output. Tried a GT640, no output.
Tried another PSU with all configs (970, 750, 640), tried one ram stick, reset bios, changed cmos battery, tried 970 in another (FX based) system and it had the same fan issues. Eventually I managed to get my system to boot into bios with a 750 and 640, but the 970 is still doing the same "Fan twitch" as before. The 970 has been stable in my system for over a year, and was stable in my friends system before that.

Asus prime x370
R5 1500x OC 3.9Ghz
GTX 970 SSC
CX600M/GigabytePB500 used for testing. (CX600M is my normal PSU)
16gb corsair LED white 3000Mhz

Sorry this thread it so wordy, summing up 6 hours of circle troubleshooting is kinda messy. (an hour of that was spent on the phone with Asus support doing useful stuff like telling me the 16gb ram kit I had in my hand was in fact not a 16gb kit but a 8gb kit like somehow that mattered lol)
 
Solution
If that card won't run with two different power supplies in the one system, or in another entirely different system with a third power supply, the it's entirely likely you have a failed graphics card.

However, none of those power supplies are particularly good, and if they are very old at all it increases the probability that they could either be to blame or contributing to the problem as they both use rather poor quality capacitors that don't hold up well over time OR under the stress of a high demand gaming system. For the FX system I can't say much since I don't know what PSU you have in there.

Also, and perhaps MOST important of all, if you are using any kind of UPS or surge/power strip, I would highly recommend PERMANENTLY...
If that card won't run with two different power supplies in the one system, or in another entirely different system with a third power supply, the it's entirely likely you have a failed graphics card.

However, none of those power supplies are particularly good, and if they are very old at all it increases the probability that they could either be to blame or contributing to the problem as they both use rather poor quality capacitors that don't hold up well over time OR under the stress of a high demand gaming system. For the FX system I can't say much since I don't know what PSU you have in there.

Also, and perhaps MOST important of all, if you are using any kind of UPS or surge/power strip, I would highly recommend PERMANENTLY removing that from the equation. Power strips are well known to cause these kinds of problems due to a lack of ability to provide consistent and stable power to the power supply, and furthermore, can actually weaken and degrade a power supply over time if the internal condition of the power strip is poor enough.

For monitors and other devices it's not as big of a deal, but for your tower/PSU, you want to ALWAYS be connected directly to the wall outlet socket with no power strips in use regardless if you THINK it's a high quality unit or not. There really are VERY few quality built power strips out there and NONE that offer any real protection in the even of a surge or brown out significant enough to need one in the first place.
 
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Curbo34

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Okay, so the PB500 was literally unopened until I had to pull it out for this so though I can't be 100% sure it doesn't have any issues since I haven't run it before, but it's still another decent data point. The FX system was run using the PB500 because the cx600m is fairly tied down, and it was what I had around. I have been running the CX600m for a little over a year and a half, so probably time to replace it because the entire time I've had it people have told me they like to go kaboom. I have been running my system through a surge protector for 3 or so months simply because that's how I do my cable management, but all troubleshooting was done bypassing the protector. So my tests aren't as redundant as I'd like, but it's the best I could do given the hardware nearby. I assume at this point nothing can be done to help the 970? I've always made sure it's <65-70c even under heavy load and haven't overclocked it outside of the odd benchmark, but shit happens.
 

d9c8c98f

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If you're handy and lucky, you might be able to find a damaged component on it and replace it. Such as a bulged capacitor. However, many times the actual GPU is just dead, and there's no fixing that. My R9 290 died after 2 1/2 years of use, yet my HD4870 still works after 9ish years.
 

Curbo34

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One final question, assuming the 970 is dead (I assume it is, will be taking the cooler off to have a look at it) do you think my PSU was the cause? Should I replace that before changing GPU?
 
It is not PROBABLE that it was the cause, but it is POSSIBLE that it MIGHT have CONTRIBUTED to the cause.

Those CX units are not known for being firestarters or having seriously bad ripple/electrical noise, they are simply known to have used less than desirable capacitor selection and occasionally have some poor quality soldering inside. However, ANY power supply, from a Raidmax hunk of crap to a Seasonic Titanium unit CAN have some kind of potentially disastrous failure inside or some manufacturing flaw that makes them either fail or even damage something. Usually though, that is not the case on decent units.

I'd be a LOT more inclined to believe it was simply a failed card. It happens, to all kinds of hardware. Similar to what was mentioned above you could have two identical GPU cards, or motherboards, or whatever, and one might last ten years while the other fails after six months even though both have been used in an identical fashion and an identical environment. Like we always say, it just IS what it IS.

I would think your card should probably still be under warranty unless you bought it used or unless you purchased it very soon after they first came out. Most EVGA graphics cards came with a 3 year warranty, but knowing the EXACT model number would tell us exactly what the warranty was so long as you bought it new and either registered it or have proof of purchase.

Truthfully, I don't see any reputable reviews at all on that Gigabyte power supply which usually either means that it's so poor quality that the manufacturer has refused to send any out to the various review sites for teardown OR it's simply been determined that it's not worth reviewing because it would create bad PR for them. Sometimes it's because the unit is too new for anybody to have gotten around to reviewing yet but honestly Gigabyte does not have a reputation for selling high quality power supplies despite having a very good track record in other areas like motherboards and graphics cards.

The CX, is just mediocre. Plenty of reviews on them, which are not initially terrible at all, they just tend to not live long in anything more demanding than an office or internet browsing machine.

If you are able to get your card replaced OR end up buying a new one, I would definitely recommend a better PSU than either of the ones you currently have. That Gigabyte unit is probably fine for your other FX system as long as you don't have a high end GPU card installed OR to use as a backup for troubleshooting only. Maybe even return it if it was purchased fairly recently.

I would look to getting one of the Seasonic Focus or Prime units, EVGA G2, G3, P2 or T2, Corsair RM, HX or AX, Super Flower Leadex or Leadex II Gold, or another of the tier 1 or 2 units listed here:

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html
 

Curbo34

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Thanks mate, was just looking into the EVGA warranty situation when I saw the email about a reply, I have it 2nd hand from a friend of a friend so I don't have too much info on its background, if I can't get them fill a claim because I have it 2nd hand, I might be able to get the original owner to attempt a claim. The PB500 was part of a bundle, my brother bought a 580 of sorts back when prices were sky high and it was cheaper/easier to buy a bundle of that PSU and the card, so that's why I have it. I can't find the warranty suffix, only thing that looks like it might be a warranty suffix is a "b6", some people have said that means it has already been returned or something of the sort, I don't know much about it.
 
For the PSU or the graphics card?

If you're looking at the warranty info on the graphics card you can just run GPU-Z and find the full model number that way. The last two letters will be the warranty code suffix. I THINK yours is KR but I can't be sure without knowing the model number.

If it's the power supply and you bought it as part of a bundle, then it's probably not returnable, and generally not returnable after 30 days in any case.
 

Curbo34

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But if I put the card in my system, shit implodes, will CPU-z recognize it without the two 6 pin external power connectors connected? In that case I may be able to get the complete model number from there, otherwise I'm out of luck. Here's a list of all the numbers etc I could find on the card.
04G-P4-3979-B6
F1CVSZ065052
CIN:3979AI(i)150518
Bios: 84.04.31.00.70
Model: EVGA135
13817536-001195-69CW0AH90A11
That's all I can find
 
Yep, you're right. It's a B stock item meaning it was either already repaired or was refurbished. Looks like you're in the market for a new card but before I made that decision I would probably recommend trying it in another system that is known to be currently working and has a capable enough PSU. If you have a friend that will allow you to try it in their system that might be the best option. Since it didn't work in your other system, so long as that system DOES work with other cards installed, then I'd say it's pretty darn likely you can assume the card is done for.

Getting a new card is likely a foregone conclusion at this point.
 

Curbo34

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I'm 16 and have no job, so I guess I might have to get one a little sooner than planned. Well, what's dead is dead I suppose, the only person I know that is also into computers is 3 hours away (I live very, very far into the middle of nowhere). I'm fairly certain this card is dead, and the fact that it's a repair/refurb means any warranty is likely out the window. Thanks for the help.