New GTX 1080 listed as 1050 in device manager

sammieblue6

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Dec 30, 2017
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Hi all

Earlier today I replaced my GTX 670 with a brand new GTX 1080 graphics card purchased from Amazon. Initially, my monitor wasn't getting a signal from the 1080 & so I had to boot using my onboard graphics card before deactivating it via device manager & then physically reinstalling the 1080.

The 1080 now sends a signal to my monitor & everything looks fine but under device manager & the Nvidea control panel, it states that my card is a 1050. When I tried playing some games, they also stated that my card was a 1050 & only had 2gb ram available. Assuming that it was a driver issue, I reformatted & reinstalled Windows 7 before redownloading the latest drivers. Still the issue remained.

Could it be that my motherboard is too old or that the bios needs updating? Or because I am running Windows 7 rather than Windows 10? I am running out of ideas. I have listed my computer parts below:

Motherboard: ZH77A-G43 (bios 1.60)
CPU: Intel Core I5-3470 Processor
PSU: Corsair Builder Series CXM 600W Modular 80 PLUS Bronze Certified
Operating system: Windows 7 Ultimate
Graphics card: MSI GTX 1080 Gaming X plus 11Gbps
Acer XG270HUomidpx 27-Inch WQHD Gaming Monitor

Thanks in advance to anyone who can offer help
 

sammieblue6

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Dec 30, 2017
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Thanks for your reply. I'm upgrading to Windows 10 as I write. If that doesn't work then I will try the card in my htpc. See if that identifies it as a 1080. If it does then I guess I need to update the bios on my motherboard? Both the box and card say 1080 so if I'm being scammed, it's not by Amazon...
 

Sibbe_

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May 9, 2017
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hope it works in your htpc and its some kind off weird issue with windows 7 or your pc
 

sammieblue6

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Dec 30, 2017
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Thanks dude, will keep you posted :)
 

sammieblue6

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Dec 30, 2017
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Windows 10 installation crashed so I put the 1080 card in my Windows 7 htpc. Device manager again states that it is a 1050. Weird. Only hope now is that it is a Windows 7 issue, otherwise I will have to send the card back :??:
 

sammieblue6

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Dec 30, 2017
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Okay, so it turns out that when I purchased a brand new GTX 1080 card from Amazon themselves, Amazon actually sent me a used card that someone else had returned. To make matters worse however, the previous owner had returned a 1050 card with a 1080 sticker on it & placed it in a 1080 box. Either that or an Amazon employee made the swap in the warehouse. Raises huge questions for me about Amazon...

I have taken photos on my Iphone & the links to these can be seen below:

https://imageshack.com/a/img924/8773/60nfI9.gif
https://imageshack.com/a/img922/6463/pIWidT.jpg
https://imageshack.com/a/img923/1495/iQQwnM.jpg
https://imageshack.com/a/img923/9276/uAgNHT.jpg
https://imageshack.com/a/img923/2994/E03f4s.jpg
https://imageshack.com/a/img923/425/xfAahE.jpg
https://imageshack.com/a/img923/2271/YS2e6B.jpg
https://imageshack.com/a/img924/7969/0JlB9R.jpg
https://imageshack.com/a/img924/7363/03R60L.jpg
https://imageshack.com/a/img923/7037/kK28Y9.jpg
https://imageshack.com/a/img923/7611/31WKbS.jpg
https://imageshack.com/a/img922/8518/YIxmT5.jpg
https://imageshack.com/a/img924/6253/cQY6ov.jpg
https://imageshack.com/a/img923/1905/acpxb6.jpg
https://imageshack.com/a/img924/5205/NH4yrD.jpg
https://imageshack.com/a/img922/25/eW47Ru.jpg
 

Sibbe_

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May 9, 2017
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can you return it?
 

Sibbe_

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the only 6 pin cable should already have you thinking... a gtx 1080 has a 6 pin and an 8 pin
 

Sibbe_

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just sue amazon lol
 

sammieblue6

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Dec 30, 2017
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Yeah my limited knowledge of graphics cards & belief that Amazon wouldn't have sold me a used card meant that I wasted a lot of time trying to figure this all out. I assumed the error was my own. I will contact Amazon tomorrow & let you all know the outcome...
 

Sibbe_

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May 9, 2017
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nice