My PC restarts when I play a video game

fran.malnar · Dec 30, 2017

I bought a new PC and everything worked fine. So on Steam I bought the Metro bundle (it includes Metro 2033 and Metro Last light both Redux versions).
When I played Metro for about 5 min it suddenly crashed and a blue screen appeared. Later I tried to play again but this time the PC restared itself and sometimes all went black and I could do nothing. I tried looking for answers and I could not find an answer. My PSU is good , the temp. of the CPU is normal, I cleaned my PC from dust and junk files and every driver is up-to-date.
I am out of ideas so please help me I would be very grateful.
PC specs:
CPU: Ryzen 5 1400
GPU: GTX 1050ti
Motherboard: Asus Prime B350 Plus
RAM: 8 gb DDR4 2400Mhz
PSU: Corsair TX650M 80+Gold
CPU cooler is the stock one and I have 3 case coolers.

Also my CPU and GPU are not overclocked.

Mark RM · Dec 30, 2017

Try the following ONE AT A TIME, test after each change

Uninstall the GPU drivers with DDU and reinstall fresh down from the Nvidia website.
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Disable Fast boot

Type Control Panel in the search box.
Click Control Panel.
Click Power Options.
Click Choose what the power buttons do.
Click Change settings that are currently unavailable.
Scroll down to Shutdown settings and uncheck Turn on fast startup.
Click Save changes.

disable superfetch

Hold the Windows Key, while pressing “R” to bring up the Run dialog box.
Type “services.msc“, then press “Enter“.
The Services window displays. Find “Superfetch” in the list.
Right-click “Superfetch“, then select “Properties“.
Select the “Stop” button if you wish to stop the service. In the “Startup type” dropdown menu, choose “Disabled“.

clear the paging file at shutdown (below)
https://support.microsoft.com/en-us/help/314834/how-to-clear-the-windows-paging-file-at-shutdown

fran.malnar · Dec 30, 2017

Mark RM :

Try the following ONE AT A TIME, test after each change

Uninstall the GPU drivers with DDU and reinstall fresh down from the Nvidia website.
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Disable Fast boot

Type Control Panel in the search box.
Click Control Panel.
Click Power Options.
Click Choose what the power buttons do.
Click Change settings that are currently unavailable.
Scroll down to Shutdown settings and uncheck Turn on fast startup.
Click Save changes.

disable superfetch

Hold the Windows Key, while pressing “R” to bring up the Run dialog box.
Type “services.msc“, then press “Enter“.
The Services window displays. Find “Superfetch” in the list.
Right-click “Superfetch“, then select “Properties“.
Select the “Stop” button if you wish to stop the service. In the “Startup type” dropdown menu, choose “Disabled“.

clear the paging file at shutdown (below)
https://support.microsoft.com/en-us/help/314834/how-to-clear-the-windows-paging-file-at-shutdown

fran.malnar · Dec 30, 2017

Thank you very very much I will try this tomorrow morning.

Mark RM · Dec 31, 2017

Can you tell me what your blue screen error is or says?

fran.malnar · Dec 31, 2017

Mark RM :

fran.malnar · Dec 31, 2017

Driver IRQL not or less equal
The blue screen is rare mostly it just shutdowns without restarting

fran.malnar · Dec 31, 2017

Now it said System service exeption

Mark RM · Dec 31, 2017

What is your RAM part number? Is it on the motherboards QVL?

fran.malnar · Dec 31, 2017

Mark RM :

My RAM part number is HX424C15FB2/8
And it is not on my QVL but my motherboard recognizes the ram in BIOS

Mark RM · Dec 31, 2017

Kingston is supporting it for Ryzen boards.

The type of thing you are experiencing can have it's roots in hardware failure.

Let's try and take the OS out of the equation and boot and run memtest86 from a USB stick.
https://www.memtest86.com/download.htm

fran.malnar · Dec 31, 2017

Mark RM :

fran.malnar · Dec 31, 2017

So this means my RAM could be faulty or..

Mark RM · Dec 31, 2017

By testing the RAM we also put the memory controller on the CPU under load. We're just looking for any sign of hardware instability at this level.

fran.malnar · Dec 31, 2017

Mark RM :

Now I am running Windows memory diagnostic because it won t dowload your program.

Mark RM · Dec 31, 2017

memory diagnostic is OK, but nearly as good.

When you say it wouldn't download, what do you mean?

fran.malnar · Dec 31, 2017

I won t open on my PC is there any other program that can do this.

Mark RM · Dec 31, 2017

There are instructions on the site for how to use and extract the image

https://www.memtest86.com/technical.htm

Under the heading Create a bootable USB Flash drive:

My PC restarts when I play a video game

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