- Aug 29, 2015
- 36
- 0
- 4,540
--Hardware--
Modem: TP-Link TC7650
Router: Asus RT-AC87U
ISP: Comcast(Xfinity)
Issue: I've had comcast for well over 3 years or so now. I had their Blast package for "up to 200Mbps" Recently I changed my plan to the Gigabit internet plan for "up to 1000Mbps".
Well, as soon as I plug in my new modem (brand new) I go through the activation process, and it doesnt work, it keeps looping on the comcast page.
I call them personally, and the first thing out of their mouth "your modem is defective please go to a comcast service station to "upgrade" to a new one." ..... LIKE WHAT? THIS .... IS BRAND NEW BETTER THAN ALL THE LOW END HARDWARE YOU GUYS OFFER ..... DONT GIVE ME THAT .... I DID MY HOMEWORK. I checked there page, i read up on what they give you for 10 dollars a month.
So we chit chat back and forth, i get the please hold blah blah sending a signal to your modem blah blah speech form their flow charts, at this point im mad. I was receiving 150mbps before i upgraded to 1Gbps plan, now im only receiving 25Mbps.
So my simple question is, with hardware that is fully capable of these speeds, why are they trying to blame my hardware? the router has been used with both plans.
On top of this, i brought the modem to my friends house who has the blast package and it hit 200mbps right out of the gate maxing his up to speeds. so???? why 25 at my house?
<<Multiple edits made by moderator. Watch the language, please.>>
Modem: TP-Link TC7650
Router: Asus RT-AC87U
ISP: Comcast(Xfinity)
Issue: I've had comcast for well over 3 years or so now. I had their Blast package for "up to 200Mbps" Recently I changed my plan to the Gigabit internet plan for "up to 1000Mbps".
Well, as soon as I plug in my new modem (brand new) I go through the activation process, and it doesnt work, it keeps looping on the comcast page.
I call them personally, and the first thing out of their mouth "your modem is defective please go to a comcast service station to "upgrade" to a new one." ..... LIKE WHAT? THIS .... IS BRAND NEW BETTER THAN ALL THE LOW END HARDWARE YOU GUYS OFFER ..... DONT GIVE ME THAT .... I DID MY HOMEWORK. I checked there page, i read up on what they give you for 10 dollars a month.
So we chit chat back and forth, i get the please hold blah blah sending a signal to your modem blah blah speech form their flow charts, at this point im mad. I was receiving 150mbps before i upgraded to 1Gbps plan, now im only receiving 25Mbps.
So my simple question is, with hardware that is fully capable of these speeds, why are they trying to blame my hardware? the router has been used with both plans.
On top of this, i brought the modem to my friends house who has the blast package and it hit 200mbps right out of the gate maxing his up to speeds. so???? why 25 at my house?
<<Multiple edits made by moderator. Watch the language, please.>>
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