Computer freezing but mouse still moves ever since switching tower & gpu

sa.scott.au

Prominent
Jan 1, 2018
4
0
510
Hi,

So I recently bought a new GPU and computer case and switched all my components over. Now I am getting a regular occurrence where my screen will freeze but my mouse still moves. I notice this a lot when I am just browsing the internet and watching videos. It also happens a lot when I am gaming.

I only play Overwatch and lowest settings and average about 150 fps. Now I can usually get a few gamess until the screen will freeze with the sound effects and everything in game can still be heard. It will stay frozen for a few minutes until I get disconnected from the server.

I tried to put my old GPU back in but now the freezing problem has transferred over to my old hardware where I never had this issue in the past.

What I've tried so far to resolve the issue:
-I've tried to do clean installs of video drivers with DDU (Display Driver Uninstaller)
-Tried lowering clock speed over video card using MSI Afterburner
-Opening case and freeing up space with cable management
-Tried putting old video card (AMD 6950) back in but now notice that the same freezing problem now occurs where as before I did the upgrade I never had any issues with my old hardware. Now believe it isn't a video card issue.

Computer Specs (PSU, GPU, CPU, RAM, Motherboard)
Windows 7
CPU - Intel Core i7 2600K @ 3.40GHz - resting temp 50c, gaming temp ~60c
RAM - 8.00GB Dual-Channel DDR3 @ 668MHz
Motherboard - ASUSTeK Computer INC. P8Z68-V (LGA1155)
GPU - 4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
PSU - Corsair 750W
Storage -55GB ATA Corsair Force 3 SCSI Disk Device (SSD)
-931GB ATA WDC WD1002FAEX-0 SCSI Disk Device (SATA)

Speccy Link
http://speccy.piriform.com/results/6IIAzleBZXWRGIyt5BLdOYz

Any help appreciated!
 

studmoose

Prominent
Feb 27, 2017
75
0
660
If you hook your monitor up to the legacy on-board VGA port, do you still experience the same behavior? If you do, it might be indicative of a mainboard or PSU issue.

If you run eventvwr.exe, what errors display, if any?
 

sa.scott.au

Prominent
Jan 1, 2018
4
0
510


Hey, thanks for the reply.

I tried hooking up monitor to the ob-board VGA port but that one doesn't even get recognized by the monitor and just remains black. :/

 

studmoose

Prominent
Feb 27, 2017
75
0
660


When was MSI Afterburner installed. Let's find a commonality that would apply to both the new and old video card.
 

sa.scott.au

Prominent
Jan 1, 2018
4
0
510


I've had the latest motherboard drivers from the website already before I tried did the new video card install. I'll give it another try though.

Thanks for the suggestion!
 

sa.scott.au

Prominent
Jan 1, 2018
4
0
510


MSI Afterburner was definitely installed after the new card was put in to try to lower the clock speed. I found it helped out slightly in that I could go longer without freezing but it just prolongs the imminent.

I am starting to wonder if maybe it's the new case and how everything is sitting/air flow? I'm a little wary about moving everything back to the old case to see how it goes as it does take some time to go through the process.