Computer RAM Issues

andersenjvhs

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Jan 2, 2018
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Ever since I built my computer I have had RAM issues. I have gotten BSOD with memory management issues. They are dual 8gb sticks and have weird issues. They run fine alone, i ran diagnosis for both running by themselves and in different slots and they work. However together they don’t work. They don’t run in dual and when not in dual my computer will run but doesn’t power my monitor or anything else. I don’t know if it’s my motherboards problem or a problem with the ram or even my cpu. The problems I think it could have are that the motherboard slots are broken but the sticks worked fine in them alone, or the cpu but its supposed to be compatible with the cpu.

These are my parts: https://pcpartpicker.com/user/ThumbFluff/saved/Z7dK8d
 
Solution
Ok, then if you put it together, my opinion would be that you should be 100% capabable of taking it back apart, whether fully or in a limited capacity. Sucks, but sometimes that's what you have to do.

It's also possible that you may not have plugged something in right, which might not be apparent at first but starts showing up at some point. Removing the CMOS battery should not have anything whatever to do with your case lighting, unless your case lighting is connected to an RGB header of some kind on the motherboard. If that is the case, then it's possible you might need to reset some sort of bios option related to the RGB header, but I'm really doubtful of that.

Regardless of any of that, since the memory is not working right and...
NO, that is NOT correct. There is nothing wrong with using that memory with that system. It IS 100% compatible. I don't know where you get that idea from, but the QVL lists for memory compatibility only list a very few modules that the manufacturer took time to test on their hardware. It is in NO way a definitive list of what memory will work with any given motherboard. Ryzen chipsets have problems with ALL memory on early BIOS versions. Subsequent bios releases corrects these issues.

You should stop posting misinformation that people who don't know better are going to assume to be true.
 

marksavio

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Dec 23, 2017
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well i dont mind being proved wrong. but even without the list. the motherboard specs did not include 3000 OC specifically. and its up to the OP decision which solution he would pick. im just stating a fact.
 
No, you are not stating a fact. You are stating your own misinformed opinion. Just because you believe something to be true, does not make it true and clearly you have no idea what you are talking about, yet again, because the specifications for his motherboard CLEARLY state that it supports up to 3200mhz DDR4. If you don't know, don't post. Simple as that. Guessing can be catastrophic for somebody who trusts that people answering here actually do know what they are talking about, which clearly you do not, at least in this case. Just, you need to be sure what you post is accurate or else leave it unspoken.

https://www.msi.com/Motherboard/B350-PC-MATE/Specification
 

marksavio

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Dec 23, 2017
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geez take the chill pill man. if the OP decides to believe you over me then thats that. rofl. im just trying to help just like everybody else here. and all his troubles are pointing more towards incompitibility issues. and im giving him info from the support site. if you got salt to give, give it to msi not me.
op is probably laughing at us rn reading these posts.
 
It might be funny to you, but I assure you it is not funny to somebody who is trying to fix a non-functional system, and giving them incorrect, and actually, asinine information, makes it even less funny. You're fairly new here so I'm going to spell this out for you in easy to understand terms.

It is not EVER a question of "the op can decide who to believe, rofl". It is ALWAYS a matter of post accurate information or don't post. Period.
 

marksavio

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Dec 23, 2017
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then ill be glad to see you try help him out. and id be happy if you guys found a way to make his dual ram work on his mobo. just focus on him instead of others who you think is wrong.its wrong and hardly productive.
 

andersenjvhs

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Jan 2, 2018
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After updating my bios, the ram sticks have yet to work together. The report from the memory diagnostic was that I have a RAM problem and I need to contact the manufacturer about it. Would it be a problem with the stick?
 
Did you buy these modules together in a matched set or did you buy them separately? Are they identical part numbers or totally different modules? Even if they are the exact same part number, if they were not puchased together in a matched set there is a very good chance of them not working together. See this thread for the long version.

http://www.tomshardware.com/answers/id-3610013/amd-ram-compatibility.html#20562100

Where EXACTLY are your motherboard memory slots "broken"?

 

andersenjvhs

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Jan 2, 2018
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I didn't mean to say that they are broken. I meant to say that one possible reason they don't work is because a slot may be broken but I don't think that is the case. These ram sticks were bought in the same package and came together.
 
Ok, so I have a better picture now.

Are you installing the modules in the slots designated as DIMMA2 and DIMMB2, and not some other two slots? This is the only configuration that is recommended for two modules on that board.

35kj21v.jpg
 
Ok, B2 being the slot furthest away from the CPU and A2 being the second slot away from the CPU, right?

Are you trying to (Or are) run them at 2133mhz or 3000mhz?

Have you manually selected the option to use the A-XMP profile?

First thing I'd try, and this is maybe a 50/50 shot that it will work, is install both those modules in the slots A2 and B2. With the power off, unplug the PSU from the wall. Remove the motherboard CMOS battery for two minutes. During those two minutes press and hold the power button for at least ten seconds. Reinstall the CMOS battery, plug the power supply back in and see if you can boot into the bios with the memory installed. If you can, see what speed and voltage the modules are reported to be running at.
 

andersenjvhs

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Jan 2, 2018
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I tried that and to no success. My computer wouldnt turn on from that point on so i took out the CMOS battery and tried again with different settings and it still didnt work. In the end I went back to what I originally had, but now instead of the computer light that come with my case staying on, they flicker on and off in set intervals for some reason.
 
You mean it wouldn't POST when you increased the voltage by .05v? Or what exactly is it that you tried but caused it not to POST.

Does the system still POST and boot to windows normally with a single stick installed? No weird lights flashing or anything abnormal?

 

andersenjvhs

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Jan 2, 2018
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When I increased the voltage by .05v it didn't post with one stick or two. For my computer to actually work I needed to reset my bios and go back to what it was before, but my computer light still flash abnormally. The front light and the lights around buttons such as the power button turn on, dim slowly to nothing in about a second and then turn back on.
 
Disconnect all the wiring coming from your case front panel, power switch, lighting, everything, and turn the system on by shorting across the two pins that the power switch were connected to using a screwdriver. See if you still have problems. I'm beginning to think perhaps there is a short in the front panel miniboard or something else uncommon going on.

That lighting behavior is not normal no matter what is going on with the rest of the hardware.

In fact, you might want to strip the whole system down and just bench test it. There is absolutely something not normal happening here.

http://www.tomshardware.com/faq/id-1753671/bench-troubleshooting.html
 

andersenjvhs

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Jan 2, 2018
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What exactly would I need to disconnect from my motherboard. The lighting issue only started from after I took out the cmos battery for trying to fix the ram and I don't want another issue to pop up because I didnt disconnect the correct things.
 
If you are uncomfortable with performing ANY recommended procedure, then you should probably not do it and have somebody with more experience deal with it. Anybody not able to bench test their motherboard in order to troubleshoot has no business building or selectively tearing down in the first place.

Did you build this system or did you buy it pre-assembled?
 
Ok, then if you put it together, my opinion would be that you should be 100% capabable of taking it back apart, whether fully or in a limited capacity. Sucks, but sometimes that's what you have to do.

It's also possible that you may not have plugged something in right, which might not be apparent at first but starts showing up at some point. Removing the CMOS battery should not have anything whatever to do with your case lighting, unless your case lighting is connected to an RGB header of some kind on the motherboard. If that is the case, then it's possible you might need to reset some sort of bios option related to the RGB header, but I'm really doubtful of that.

Regardless of any of that, since the memory is not working right and you will most likely need to take this all back apart ANYHOW, it's usually a good idea to just do it, and test it on a countertop, table or work bench using a large piece of cardboard under the motherboard just to see if perhaps there is something visibly wrong, mis-connected or sometimes things are found like screws or stand offs stuck between the case and motherboard upon disassembly. If you can assemble it once, you are fully capable of doing it a second time and/or doing so on the bench where you can more easily find issues and eliminate things like the case front panel miniboard or shorted case fans. If you are not comfortable doing so, ok, but then you'll need to get somebody who is, take it to a shop or simply start replacing parts whether by RMA or purchase. Those are really the only options you have unless you want to continue not having things work the way they are supposed to.
 
Solution