Steam Isn't working

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V1rus

Commendable
Feb 13, 2017
17
0
1,510
This problem began to occur a few days ago when I casually opened up steam only to be greeted with:

A blank screen

So i navigated over to my library thinking nothing of it and try to launch CSGO, it doesn't work.

So I go back to store and that STILL hasn't loaded. So I close CSGO through task manager and re-open...

Still Nothing

After raging to my friends on discord we all come to the conclusion that I should just do a fresh reinstall of steam, so I did...

And STILL Nothing!

I have tried literally every solution there is on the internet, and nothing has been able to fix my problem. I've tried to delete certain files, check the integrity of the game files, clean browser cache on steam, done the flush config thing and that didn't work.

I even tried the all time best solution : Turning my PC on and off again which still didn't work. So any help would be greatly appreciated :D
 
Solution
marksavio
i dont think so. most likely its another program. but you can disable it, temporarily and run steam and run your game.

as for reinstalling windows, you can do it without losing any apps and data right on your desktop right now. just download teh media creation tool here. choose "keep apps and data". and follow the instructions there. this might take a while. but you can still use your computer while its reupdating your windows in hte background.
https://www.microsoft.com/en-in/software-download/windows10
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marksavio

marksavio

Estimable
Dec 23, 2017
1,679
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2,960
it could be your graphics card. have you checked if its running normally in your pc? have you tried reinstalling your driver? best to download DDU. and go to safemode and clean. restart to normal. install the latest driver. and restart. and see if your games are working again.

about the "blank screen". im confused about what you are referring to. is your entire desktop black? but you said you can see the library in your steam app andlaunch your game from there.
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


When I say black screen I mean the steam window is black with the loading icon in the top right corner and it loads forever. And yes your solution below had been suggested before and I have tried it to no avail...I'm so confused

 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


Well I used big picture mode as it was another suggestion on how to fix it, but big picture just ends up freezing and crashing so I stopped. But however an interesting thing is that whenever I use big picture I can now use the windows (store and community) that were stuck on permanent loading before :p
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


Done that with AVAST and hitman pro, which picked up a trojan and a bit of malware, but still steam isn't working
 
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marksavio

marksavio

Estimable
Dec 23, 2017
1,679
5
2,960
since steam checks with your account first in its cloud servers before you launch any games, have you tried. going to Steam menu and click on Go Offline. see if some of your games can open quickly. if it does, there is a problem with your pc trying to resolve the connection with the steam servers.

usually a restart of your pc/router will do, if not, you can also try this to force your internet settings to reset.
open the command console (press "winkey+s". type "cmd". press "ctrl+shift+enter".) type "netsh winsock reset". restart pc.
check if you can open steam normally.

and since youve been hit with a virus. its better to double check also the system files in your windows.
you can open command console again as admin. type "sfc /scannow". see if it has any errors.
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510



OK well, I don't think it's the steam servers since I can still download games? And I can connect on big picture mode to anything.

When I went offline and started CSGO, it said "performing first time setup" with the loading wheel in the wrong place and then the window disappeared and steam crashed...

 
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marksavio

marksavio

Estimable
Dec 23, 2017
1,679
5
2,960
okay now your games are crashing and confirmed you dont have conenction issues with steam. lets try launching the directx diagnostic tool.
press "winkey+s". type "dxdiag". enter. go thru each tab and check if it reports any problems on the message below.

also turn off all the gaming features of windows. press "winkey+i". gaming. and turn off everything you see thats turned on.
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


Nope there were no problems, this is really odd...

 
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marksavio

marksavio

Estimable
Dec 23, 2017
1,679
5
2,960
you can check EVent Viewer. just press "winkey+s". type "event viewer". custom view. administrative. and find errors during the times you were trying to open games and it crashes.

you can also try to download and reinstall all your drivers from your motherboards wwebsite. there are issues with drivers after the createors update.

if none of them work, theres always the windows fresh install option :)
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510



Acctually no I take that back, when looking through the .txt file I saved I found this:

Problem signature:
P1: Steam.exe
P2: 4.28.51.7
P3: 5a342746
P4: e093
P5: 134217728
P6:
P7:
P8:
P9:
P10:

And a bunch of other problems but this is the only one related to steam

 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


This was on the system tab where it says save details :|

 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


OK I tried to replicate previous errors that I've been having and this is what came up

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-01-02T16:40:20.628694400Z

EventRecordID 1009

Channel Application

Computer FPC

Security


- EventData

Steam.exe
4.28.51.7
13a0
01d383e77c90685f
18
C:\Program Files (x86)\Steam\Steam.exe
dd596db4-b071-4430-92fe-d22815115677


55006E006B006E006F0077006E0000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E
0010: 0000


In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


Bro I can't fresh install, I would lose so much stuff, unless there's a way around loosing certain things?
 
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marksavio

marksavio

Estimable
Dec 23, 2017
1,679
5
2,960
the error log you showed me looks like an application hang thats caused by a different app like a virus scanner or something that scans files. you can try uninstalling steam. reinstalling steam. but youve tried that already. you can check your Task Manager. go to startup. and check what programs are tehre. if you see something unfamiliar. then disable/uninstall it.
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


So do you think that maybe my antivirus is blocking steam?

 
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marksavio

marksavio

Estimable
Dec 23, 2017
1,679
5
2,960
i dont think so. most likely its another program. but you can disable it, temporarily and run steam and run your game.

as for reinstalling windows, you can do it without losing any apps and data right on your desktop right now. just download teh media creation tool here. choose "keep apps and data". and follow the instructions there. this might take a while. but you can still use your computer while its reupdating your windows in hte background.
https://www.microsoft.com/en-in/software-download/windows10
 
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Solution
V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


Nope hasn't worked, OK is there any way I can save like certain files before I do a fresh install of windows, cos there is stuff that I know I will not be able to acquire again and its really important
 
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V

V1rus

Commendable
Feb 13, 2017
17
0
1,510


No need!!! Out of NOWHERE, CSGO just opened up....
Wow I was really stressing out, this might be fluke and I might have to do that reinstall but anyway, thank you so much for your help, you've been great.

Also NICE PC, specs are godlike <3
 
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