Computer says it's connected to internet but it's not working

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kgraymcc98

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Jan 2, 2018
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My computer says it's connected to the internet but when I open the browser it says the website took to long to respond. My phone connects to the wifi perfectly fine . My computer is using an Ethernet. I have tried all of the usual troubleshooting ipconfig unistalling and the adapter resetting my computer system recovery factory reset restarting restarting the modem. When I ping Google and 8.8 neither work
 
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Not on my Windows 10 desktop PC. It only shows the IPV4 & 6, subnet & gateway.

Anyway, reset or turn off the modem & wait for about 1 minute then try to establish connection. Also change the DNS servers on PC as I described above.

Btw, some ISP's modems also have built-in router functionality (called Gateway machine). The op can change the DNS of router via web browser UI.
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kgraymcc98

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Jan 2, 2018
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It's not my router and I don't have the ip
 
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Deleted member 1771594

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Probably a DNS resolver issue. Check both primary/secondary DNS server IPs on both router & PC. Use a common DNS server (ex. Google, OpenDNS, Quad9, etc.). Don't use ISP's DNS server IPs. It's no good.
 
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kgraymcc98

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Jan 2, 2018
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Both got a reply sent 4 packets received 4 packets
 
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kanewolf

kanewolf

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May 29, 2013
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That says you have basic connectivity. So you are having some kind of DNS problem as @Ralphort said. The ipconfig/all will show you what the DNS server(s) your computer thinks it is using. nslookup can be used to check DNS functionality in a CMD window.
 
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kgraymcc98

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Jan 2, 2018
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Nslookup and ipconfig all bring up the same server
 
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kanewolf

kanewolf

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But does nslookup actually function? Can you do an nslookup on www.google.com and get an ip address ? It will use whatever DNS server that ipconfig thinks you are using. If it fails, then you can go into the IP parameters of your ethernet adapter and override the DHCP DNS with the google DNS servers 8.8.8.8 and 8.8.4.4 .
 
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kgraymcc98

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Jan 2, 2018
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Still nothing
 
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kgraymcc98

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Jan 2, 2018
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510


Nslookup google.com didn't work and changing the server didn't either
 
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Deleted member 1771594

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Ipconfig command on windows won't output your DNS (only link local IPv6 & 4 addresses, subnet & gateway. Nslookup also (only localhost & WAN IPs).

On Windows Control Panel, click on Network & Internet. Under Network & Sharing Center click on View network status & tasks. Click Change adapter settings then right click on Ethernet (I'm assuming this is the PC you're connected). Click on Properties & double click on Internet Protocol version 4. Check on Use the following DNS server addresses & put the preferred & alternative DNS server IPs. Change your router's DNS servers too (it's under WAN internet connection (on settings).
 
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kanewolf

kanewolf

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ipconifg /all will list the DNS server(s) on Windows.

The OP has said they are not using a local router. They are direct connected to a modem so the router is the ISP's first router.
 
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Deleted member 1771594

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Not on my Windows 10 desktop PC. It only shows the IPV4 & 6, subnet & gateway.

Anyway, reset or turn off the modem & wait for about 1 minute then try to establish connection. Also change the DNS servers on PC as I described above.

Btw, some ISP's modems also have built-in router functionality (called Gateway machine). The op can change the DNS of router via web browser UI.
 
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