Two Ram sticks not working both slots fine

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stephaniehaworth

Prominent
Dec 27, 2017
7
0
510
Hello, i am trying to upgrade from 4 gig to 8 gig ram. I have tried both slots individually with one of the two matching ram sticks that i bought according to mother board compatibility. Both sticks work well as ive tried them both in both slots.So both sticks are health and both slots are healthy.But my computer isnt booting up with both of them in.I researched my motherboard and it can go up to 8 gig. So im not sure why it isn't working. Please can someone help,thank you very much
Here is my dxdiag...------------------
System Information
------------------
Time of this report: 1/2/2018, 17:41:20
Machine name: *****-PC
Machine Id: {A4AB7340-2464-4BA0-9834-FBF8C7B5C7EB}
Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: G5460uk
BIOS: BIOS Date: 03/23/2012 CUP_716.rom Ver: 7.16
Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4076MB RAM
Page File: 2614MB used, 5558MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode






Thanks
 
Solution
C
Memory is guaranteed in the form sold. Matching identical part numbers carries no guarantee to be compatible. Modules sold as single modules are not meant to be combined.

Since the modules were never tested together, you are the first to test their compatibility.

Guaranteed combinations are sold in kits.
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stephaniehaworth

Prominent
Dec 27, 2017
7
0
510
two single sticks. if what keatingscool is correct then this must be the problem. Its a shame coz i usedhttp://www.crucial.com/usa/en/systemscanner to make sure i bought the correct ram )-:
 
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clarkjd

clarkjd

Splendid
Dec 7, 2005
6,486
34
28,490


You can run faster ram at slower speeds no problem, that's called downclocking.
Getting un-matched ram to work together is problematical at best, impossible at worst. Even when they both have the same manufacturer, have the same timings, voltages, etc. unless they were made as close as possible to the same time frame, you can have issues getting them to work together.

They sell ram in matched kits for a reason.
 
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stephaniehaworth

Prominent
Dec 27, 2017
7
0
510
I've had a closer look and it turns out one slot does indeed not work. Both Rams are healthy and compatible but one slot doesn't work with either on its own. I've tried all the usual suggestions for a non functional slot such as cleaning it and clearing cmos. Any suggestions?
 
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Calvin7

Titan
Feb 19, 2013
11,725
334
76,490
Memory is guaranteed in the form sold. Matching identical part numbers carries no guarantee to be compatible. Modules sold as single modules are not meant to be combined.

Since the modules were never tested together, you are the first to test their compatibility.

Guaranteed combinations are sold in kits.
 
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