Laptop HD showing an unallocated SSD space

eprpalmeida7 · Jan 6, 2018

Hello everyone!

Recently I've formatted my GFs notebook, an Asus K46CM. After that, the boot time is way longer than usual (now 1'30'', before 10''). Everything is slow in the computer, to open File explorer takes 15 seconds. I thought it could be a damaged HDD, so I downloaded CrystalDiskInfo, which showed me the following thing that bugged my mind

https://imgur.com/a/jJ91Z

The application is showing that there is one HDD and one SSD unallocated (I created the S partition just to see if it was real). I thought that this could be the thing that is taking too long to boot.

There are two major questions then:

1 - This unallocated SSD could be the cause of the slow boot and slow overall computer

2 - If 1 is possible, how can I merge the SSD with the C: partition to install windows again?

Thanks in advance and sorry for my english, I'm brazilian

USAFRet · Jan 6, 2018

The original setup for that was:
The 750GB HDD, and a 24GB SSD as a cache space for the HDD.
You've "reformatted" it, and installed the OS on the HDD alone.
The SSD part is completely unused.

This is why it is taking longer to boot up.

How to recover properly?
If you had created the Factory Reset DVD or USB when it was new, you could have used that.
But I'm guessing you did not do that (no one ever does).

I am unsure how to fix that manually.

eprpalmeida7 · Jan 6, 2018

USAFRet :

Thanks USAFRet! The moment I saw that SSD being unused I thought that the problem was there. Anyway, do you know anyplace I can search and how I can search to fix this manually? I have the bootable pen drive with the Windows 10 on it already, just need to know the right steps to do it. Thank you very much again!

USAFRet · Jan 6, 2018

eprpalmeida7 :

USAFRet :

Thanks USAFRet! The moment I saw that SSD being unused I thought that the problem was there. Anyway, do you know anyplace I can search and how I can search to fix this manually? I have the bootable pen drive with the Windows 10 on it already, just need to know the right steps to do it. Thank you very much again!

The only real way I know of is to use the Recovery DVD from Asus.
Since you did not create this your self originally, this may cost you a few $$$ from Asus.

Mark RM · Jan 6, 2018

It's not actually meant to be a boot drive and is too small for a windows install. It's a cache drive. Generally any place I've come across them it's because the drives were dying and I replaced them with FireCuda drives (same thing more or less).

The tech was called express cache.
http://forums.sandisk.com/t5/All-Other-SanDisk-SSD/ExpressCache-is-no-longer-working-after-updating-to-Windows-10/td-p/342053

eprpalmeida7 · Jan 6, 2018

Mark RM :

Thanks, Mark! Just to be clear, I need to follow these steps you sent me (the express cache one) and I'm good to go? Do I need to unallocate the SSD space or anything like that?

Mark RM · Jan 6, 2018

I would start with it unallocated, the software is what sets it up.

Yep follow the steps, and read whatever comes with the software.

eprpalmeida7 · Jan 7, 2018

Thanks everyone, did the express cache thing and it improved A LOT! Boot time is now around 15 seconds and other slowdowns seems to have been improved. Thanks Mark RM and USAFRet for the help.

Mark RM · Jan 7, 2018

most welcome, happy surfing.

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