HDD became unallocated

jokerman54

Prominent
Nov 25, 2017
8
0
510
I recently bought a new pc in pieces that I built myself with an SSD for OS and a HDD as storage. It all seemed to work fine. Today I realized that I cannot access the HDD (don't know how many days it is that way, I don't think that many) and at disk management it says that it is not initialized and unallocated. At settings - update & security - recovery there is no option for previous build, just go back to previous version of windows 10 and i cannot press that as it says "this option is no longer available because your pc was updated more than 10 days ago". I don't know why that happened and if there is any other way to save the situation.
The drive is a Seagate barracuda (st1000dm010). This is what it looks like at device properties. it says that it is working properly. https://imgur.com/GhaeqNa
Thanks in advance for any help!
 

JaredDM

Honorable
It's most likely a firmware malfunction in the hard drive. It's very common for the STX000DM001 series of drives. The drive will still ID to BIOS/UEFI but then it gets stuck busy while the firmware is stuck in a loop. By some estimates, nearly 40% of the 3Tb version of your drive failed and most are due to corruption in the hard drive media cache function. The 1Tb and 2Tb versions faired proportionately better because they have fewer heads/platters and thus fewer chances to develop bad sectors which is what usually triggers the glitch.

There's probably nothing you can do yourself to get the drive working again (though I'm sure others will argue against this). Fortunately, they are usually easy enough recoveries for a lab if you're willing to spend a few hundred dollars to get your data back. Assuming it is just the firmware glitch, our price is a flat $450 here. We get them in all the time.
 

jokerman54

Prominent
Nov 25, 2017
8
0
510


No I cannot rollback. Also I get "The request could not be performed because of an I/O device error" if I try to initilize
 

USAFRet

Titan
Moderator


Sounds like an actually dead drive.
Time for a warranty replacement.