New mouse is moving and scrolling on its own

Toggle sidebar Toggle sidebar
D

dalibor19901

Reputable
Jan 9, 2018
22
0
4,510
So as the title says, I've got a new mouse and it lags and skips constantly, and the wheel scrolls things by itself all the time. The cursor is moving by itself as well. I did several things in order to resolve this and none helped:

- Tried plugging it in into different ports
- unplugged all other devices that I'm not using
- checked that USB hubs can NOT be powered down to save power
- uninstalled mouse through Device Manager, reinstalled driver after reboot
- tried to bend the mouse cord - no correlation with problems was found
- unchecked the ''Automatically move pointer to the default button in a dialogue box''

I have Windows 7 64 bit.
Gigatech 3D Optical Mouse.

I never had this issue with any mouse and when I plug in the old one, the cursor acts normally. This mouse, however, is a new one like I said and it's going crazy.
 
Sort by date Sort by votes
Grobe

Grobe

Splendid
Jan 22, 2009
4,181
484
25,090
Just for the sake of ruling out anything else but mouse itself:
- How does it respond without drivers installed?
- How does it respond if connected to another physical computer?
- If you haven't access to other computers, you can always boot up using any modern Linux live-CD.
 
Upvote 0 Downvote
D

dalibor19901

Reputable
Jan 9, 2018
22
0
4,510


I'm just terrible with these kind of things so I have to ask a stupid question, is there any other way to uninstall those, cause when I go to Device Manager/ right click on my mouse and select Properties/Driver/Uninstall driver, it just uninstalls my mouse entirely, thus I can't try it out without a driver, cause I can't use the mouse.

One more thing: When I plug the mouse in after uninstalling it, I get the notification about it being successfully installed, but when I right click on it in the Device Manager and select ''scan for hardware changes'' it performs the installation again and it's unsuccessful .
 
Upvote 0 Downvote
jr9

jr9

Estimable
Dec 6, 2017
2,212
3
3,960
If the mouse didn't come with a driver CD then the the drivers it is using are the generic ones given built into Windows. In that case, there are no drivers to uninstall. I don't see any downloadable drivers for it, it looks like a basic optical mouse that uses Windows USB drivers.

You shouldn't have to use device manager at all for a basic optical mouse as they are USB plug in and play devices.

The fastest way approach to this problem is try the mouse on another PC first. Plug in in, give Windows a few seconds to install the basic USB driver for the mouse, and see if it works properly. If needed, try using it on a cloth surface or mousepad. Optical mice can malfunction when placed on certain surfaces. If it doesn't work properly then stop there and return the mouse. If it has no driver CD it should work out of the box. The only other reason would be if Windows installed the wrong driver which would be unlikely.
 
Upvote 0 Downvote
D

dalibor19901

Reputable
Jan 9, 2018
22
0
4,510


The one I had before this one is the same kind of mice, but a different manufacturer and it worked like a charm. It makes me wonder why this one wouldn't and why would it on another computer but not on mine? Is there anything else I could do other than trying it out on a different computer?
 
Upvote 0 Downvote
jr9

jr9

Estimable
Dec 6, 2017
2,212
3
3,960


The fact that a random older mouse works properly and this one doesn't suggests the new mouse is the issue but I would not say it confirms, it especially if it isn't the exact same one with the exact same firmware. Too many variables in Windows. I would simply try the other mouse in another PC first rather than digging through device manager and possibly making a serious mistake. It would save you a lot of time if the new mouse doesn't work on another PC as you'd know the mouse was bad. It would be like taking apart the car engine to fix it when the problem was the car was out of gas.

Try cleaning the bottom of the mouse laser area as well it could just be dirty.
 
Upvote 0 Downvote
D

dalibor19901

Reputable
Jan 9, 2018
22
0
4,510


The mouse came with a keyboard as a set. The keyboard works perfectly, only the mice is being a pain. I'd be surprised if the mice is the problem, cause it's new. I did try to clean the laser area. The laser flickers by the way. A lot.
I have also opened it (thinking something is broken or maybe some kind of dirt got inside?) and noticed it has 4 wires, while the old one has 5. Dunno if that is of any significance to mention...

I will try it on a different computer when I get a chance then.
 
Upvote 0 Downvote
D

dalibor19901

Reputable
Jan 9, 2018
22
0
4,510
Ok I may have found a solution, or at least something that helped a lot. In the Device Manager/Universal Serial Bus controllers/USB Root Hub (the first one)/Right Click/Properties/Power Management/UNCHECK the ''Allow the computer to turn off this device to save power''

This made the mouse so much more stable, it doesn't scroll and click on it's own. The cursor still kinda moves on it's on by inches, but this is something at least...
 
Upvote 0 Downvote
D

dalibor19901

Reputable
Jan 9, 2018
22
0
4,510


After rebooting, the issue is back. I just don't understand why would a new mouse cause so much problems and that there's no single solution for it so far.

There are no remains of the old mouse driver cause none of the mouses I ever had came with a driver, they are using the Windows one.
 
Upvote 0 Downvote
Moot_Senpai

Moot_Senpai

Jun 11, 2019
57
10
35
Just bought a Logitech G502 Proteus Spectrum. My Razer mouse just went kaput so I had this one on standby. Scrolling is all over the place. I scroll up, sometimes it scrolls down. Moving the mouse sometimes scrolls. What a nice piece of shit. Just going to get a Razer Mamba.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom