Is this "Outsource Data Recovery" service a good company?

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Futuristic_MC

Futuristic_MC

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Jul 19, 2016
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I have a 240GB Corsair Neutron XT SSD and it failed on me and i''m not able to access the data on it. I plugged it in to my computer with a external drive adapter and I get nothing. But anyway I found this company that says they will "repair" your drive for $60, not recover it, but it will cost extra for that. They say if they repair it they will check and see if the data is accessible before they send it back. Also here is their pricing info https://goo.gl/foCvrk.
 
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This isn't a repair. They just replace a few things and send it back. SSD's are not eligible.

From their website:
"For $60, we will repair or replace your faulty PCB, patch minor firmware issues, and/or correct PUIS errors that disable the drive from spinning. This service does not include fixes for mechanical issues or other cases where full data recovery is needed, such as logical or advanced firmware failures failures. If any of these errors are present, we will offer to fix them if possible, but the cost will be higher."
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greatlakesguy

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Jan 8, 2018
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For $60, they aren't doing much. If it was a hdd it would be a power supply replacement or something very basic, not a cleanroom operation or actual dissassembly of the drive.
You need a better diagnosis of what the drive actually needs, but in reality $60 is not going to solve your problem if it's a big problem. If that does solve your issue, then it's likely an issue a local shop can solve.

I have considered outsource in the past though and they seem to have great reviews overall.
 
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ss202sl

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May 23, 2012
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This isn't a repair. They just replace a few things and send it back. SSD's are not eligible.

From their website:
"For $60, we will repair or replace your faulty PCB, patch minor firmware issues, and/or correct PUIS errors that disable the drive from spinning. This service does not include fixes for mechanical issues or other cases where full data recovery is needed, such as logical or advanced firmware failures failures. If any of these errors are present, we will offer to fix them if possible, but the cost will be higher."
 
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Futuristic_MC

Futuristic_MC

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Jul 19, 2016
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How do you know that SSD's are not eligible?
 
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USAFRet

USAFRet

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Mar 16, 2013
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They seem to have 2 sections. 1 for HDD and 1 for SSD.
But from what I see, that $60 won't get your data back.
 
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JaredDM

JaredDM

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Jul 8, 2015
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Yes, the answers you previously received are correct. This is the same company as DonorDrives.com and their primary business is selling HDDs and PCBs to data recovery labs who need them for parts. I know because I spend about $10,000/year on drives from them for my data recovery cases. The $60 is just to replace your PCB by moving the ROM chip over to a replacement board, that's it! Honestly, this is only the fix in about 8% of cases I see so for most people it's just money out the window and you'll still need professional recovery to actually get the data back.

SSDs are a whole other ball game in the data recovery world. If you're lucky, it might be just a firmware malfunction and the recovery will run $400-700 depending on where you go. If the memory controller has failed or a NAND has gone bad you can expect a quote well into the thousands and a strong chance that the data will actually be unrecoverable.

 
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mundial

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Dec 31, 2017
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So what type of SSD failures modes are you seeing lately?
 
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