Radeon (TM) RX 470 Graphics - Not Working for gaming

jordanarbragg

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Whenever I try to play a game like Skyrim for example. It will start out fine but once I get into the game it will go black for a few seconds and will bug out or crash. Some games do better then others and don't seem to happen as often.
I think the problem is my graphics card.
Radeon (TM) RX 470 Graphics
This computer is a gamer dragon from Cyber Power.
 

clutchc

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I cannot find one single English review of that Korean made PSU. Is this it? https://www.google.com/search?q=ATNG+POWER+CO.,+LTD+MODEL+:+ATM+-+600FB&client=firefox-b-1&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjy7eCUvtjYAhWszIMKHdDoDIAQ_AUIDCgD&biw=1376&bih=688#imgrc=WX6hoGiYUb_A-M:
If so, it has the necessary +12V rail specs for using the RX-470. But I have no idea of the PSU's quality. I would suspect the PSU before the gfx card, tho.

The black screen followed by a crash seems to me that it might be software-related, tho. Let's clean up software first...
Disable/remove as much ad-ware, bloatware, crap-ware as possible that sometimes comes loaded with pre-built PCs. Then run CCleaner and do the Clean and Registry portions both. Follow that with a Malwarebytes run to check for and remove poorly written malware that may be infecting your system. I'd reboot in between each of those processes.
 

jordanarbragg

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Sorry if this is a stupid question I'm new. But what is ad-ware, bloatware, crap-ware and how do I find it and remove it? And I've downloaded both of the programs you suggested.
And yes that's the PSU.
 

clutchc

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That's the "Free" software that used to come with pre-built PCs. Most of it was junk that no one needs but sits there in the background eating clock cycles. Or worse, it contains malware and viruses or is so poorly coded that it crashes other pgms on your machine. https://www.computerworld.com/article/2966113/windows-pcs/bloatware-what-it-is-and-how-to-get-rid-of-it.html
 

jordanarbragg

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All right I've done what you said, what should I do next?


 

clutchc

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If you've done CCleaner, Malwarebytes, and removed any un-necessary "stuff" running when Win starts, the problem may indeed be hardware. A card that new should not be having problems unless you damaged it in some way. The PSU is always a possibility. Can't handle the extreme loads when called upon. Do you have access to another card or PSU to test with?

Do you have the latest updates for the game? Windows? Gfx card?
 

jordanarbragg

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Unfortunately I don't have anything to test it on. And this problem has been happening ever since I got the computer. All I wan't to do is play games, but I can't. When I try to play a game it starts out fine, but a few minutes in the game it always goes black for a few seconds or longer. And sometimes it crashes the game or it will go black and then run the game like nothing happened. Some games it will only "Blink" every 10 minutes, and in some games it will do it
every 2 minutes.
Here is the rest of my specs -
Processor AMD FX(tm)-6300 Six-Core Processor
Video Card Radeon (TM) RX 470 Graphics
RAM 16 GB
Operating System Microsoft Windows 10 64 bit

And another thing is my computer uses a DVI-D cable and the monitor I have uses a HDMI, which is a Emerson.
And yes I've tried it with another monitor.
The computer works fine in all other cases to be honest, but for some reason it just doesn't like to play video games even though its a gaming computer. And the computer doesn't lag on games, It can run almost anything. Its just this one problem.
And another thing is when I fist got this computer and when this problem was first happening.
When it would go black it would say "Resolution mismatch". I tried to change the resolution but it wouldn't work.
And one time after I played one game it wen't black and hard crashed so hard that it broke my computer. And I had to get it fixed. And it doesn't say "resolution mismatch" anymore when it goes black.
Do you have any advice on what I should do? like should get a new PSU? If so which one should I get?
And thank for helping me out I really appreciate it :)
 

ddferrari

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Apr 29, 2010
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Aren't we skipping the most obvious and simplest possibility here- overheating? Are you monitoring your CPU and graphics card temps? Have you looked to make sure that all the fans are spinning in your case- including your CPU cooler and graphics cards fans?

The fact that games start out okay, then crash, sound very much like temps are ramping up quickly once the gaming starts and then thermal protection is kicking in.

You can download Realtemp to check CPU temps and MSI Afterburner to see your GPU temps.
 

jordanarbragg

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It doesn't always crash after it goes black. Sometimes it goes black for a second and it plays as normal, but then it happens every 5 minutes. Or it goes black and then it lags like crazy after. For some reason every game is different. And I honesty don't think its temp because the computer is pretty quiet. and seems to run well except for this one problem. The only time when it gets to hot is when the FPS is to high, And I have to get a FPS limiter. But I will check it out because I would do anything to fix this problem. And the only good name I can subscribe to this problem is that its like the screen is "blinking" it will go black for a few seconds and after that its fine, but does it every few minutes. But some games it goes black and crashes or it lags like crazy after, with the problem of it blinking every so often. like for Skyrim it starts out fine but then it will go black for a few seconds. And then go back to normal, but it will do it every minute or so. In another game I would start It up and get into the title screen, and then it goes black and freezes. Some games don't do it at all for some reason or that it won't happen for several hours.
 

ddferrari

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All of those symptoms could be caused by high temps from either your GPU or your CPU. If you're PC gaming, monitoring your temps is a must. I wouldn't use the computer's quietness as a gauge of your temps- in fact, it may mean that your fans aren't working properly (getting faster as temps climb).

What I'm suggesting is more simple, less time consuming, and a cheaper option than buying and trying a new PSU, or anything else you've done so far. Just pop of the side of your case off with a flashlight in hand and see if all the fans in your case, on every component, are spinning, including your PSU. Your CPU fan may be dead or disconnected; your GPU fans may have died or there is software on your PC that has them locked onto a low speed, which won't keep up once you start gaming.

As I mentioned, you can use Afterburner (along with Riva Tuner) to monitor all your temps on screen while you play. The simplest solution is usually the correct one, so don't just assume your temps are fine- verify them.
 

jordanarbragg

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All right... I downloaded Afterburner and Riva Tuner. How should I test them? like should I run a game? What should I look for? And if it is the problem then how do I fix it?
Sorry I'm pretty new to all of this.
 

ddferrari

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Sorry, I didn't see you had replied.

Open both programs, and just minimize Afterburner for now. In the Rivatuner screen, near the top left there's a Show onscreen display button. Make sure it's set to on. Then minimize that, too. Don't use X or it will close the programs.

Fire up a game and see if you have an onscreen display. One of the lines might read GPU temp, I don't know exactly what you'll see on your system. There may be another line that says GPU fan speed.

Try this first and let me know how it goes. If your temps are going above 75º that is likely the problem. If that's the case, pull up the Afterburner program and you'll see an option for fan speed. It is likely on Auto and the slider is greyed out. Click the Auto button to shut it off, then move the slider all the way to 100%. Click on the "check" box to finish. You should hear your fans speed up. Game again and see if it made a difference. Your goal is to be under 75º, and preferably in the 60's.

If you can't get the onscreen display to show up, let me know and we'll go from there.
 

jordanarbragg

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My GPU Temp seems to stay under 60. My max is 62.