misconnected gpu or faulty power supply?

Ficus

Reputable
Dec 5, 2015
3
0
4,510
my gpu is a sapphrie nitro rx580, which accepts a 6 pin and a 6+2 pin connectors. i just bought a new psu: a corsair cx550m. this is the rear of my psu:

https://www.komplett.se/img/p/800/dcfdb373-42cf-b9a2-817c-c63b60b1819a.jpg

i tried to connect the 8 pin slot (lower right in the picture) to the gpu with a cable that splits into 6+2 and 6 connectors, however each time the gpu goes under heavy load (1440p and 144hz freesync), the monitor does not receive video signal anymore, the gpu fans start rotating fast and this situation remiains until i turn off the computer. if i play low setting/resolution, the system works normally.

if i use my old psu (a corsair hx620w) this issue does not appear.

1) am i connecting correctly the psu to the gpu?
2) is it possible to connect in a different way the psu to the gpu? for example, by using a 6 pin slot from the rear of the psu (see picture above), so that current to the gpu is given by different cables?
3) is there any other test to verify if the psu is faulty (i just bought it, it is brand new)?
 

Ficus

Reputable
Dec 5, 2015
3
0
4,510
yes i can return it of course, i was just wondering if i can make it work or if there is any way to double check it is faulty. as i'd rather not send it back if it is possible. however if i'm 100% sure it is faulty i will send it back, of course.
 

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