Computer Crashes Due to Overheating but Temps are fine

CloutGod · Jan 17, 2018

My computer has been acting very tempormental lately and crashes after about an hour of gaming. I don’t get a BSOD so something is overheating however all of my temps are fine. I have literally no clue what is causing this and I’m getting fed up with this because I haven’t been able to just sit down and enjoy a game in a long time. Any help is appreciated. Thanks in advance.

Specs:
Mobo: MSI Z97 Gaming 5
CPU: Intel I7-4790k not OC w/ Cooler Master - Nepton 120XL 76.0 CFM Liquid CPU Cooler
GPU: MSI GTX 980 ti
Memory: G.SKILL TridentX Series 16GB (2 x 8GB) 240-Pin DDR3
PSU: EVGA Supernova 650W Gold 80+
Case: Phanteks Enthoo Pro 2 Intake fans 1 out

Event Viewer Error Codes: https://imgur.com/a/KY3r4

4745454b · Jan 17, 2018

What are the temps? What is your idea of "fine" Anything in the event viewer?

lumineZ · Jan 17, 2018

1. List all your hardware with the question. Pretty hard to figure out what could be wrong without knowing what you have.

2. Why are you so sure it has to be something temprature related? You dont list any temp readings. Cpu, Gpu, Disk, Mobo, Ambient room temp?
What kind of CPU cooler? How many case fans mounted as intake and exhaust? What kind of case?

3. This problem only happens when you play games? If so, what game are we talking about and at what settings?

CloutGod · Jan 17, 2018

4745454b :

CPU Idle: 25-30
CPU Under load: 50

GPU Idle: 55
GPU Under load: 65-70

Under event viewer I found this: https://imgur.com/a/KY3r4

CloutGod · Jan 17, 2018

lumineZ :

1. I put my specs in the original post. I made the post off of my phone because I wasn't at my PC. Sorry about that lol.
2. I assumed it was temperature related as there was no BSOD and everyone has told me its probably overheating. My mobo temp is 28 celsius and my disks are at 29 celsius.
3. I have been playing Rainbow 6 Siege on high, but lowering the graphics didnt change anything.

4745454b · Jan 18, 2018

I can't tell what those errors are as the names are truncated. Expand them out and see what the error is, and go online and try to find a way to stop it.

lumineZ · Jan 18, 2018

- Download HWmonitor

- Play a game for 5 - 10 minutes with the program running in the background.

- Post pictures so we can see all the temps.

CloutGod · Jan 18, 2018

4745454b :

https://imgur.com/a/3wAZg

This is the error that's causing the shutdowns. I've researched it however it is a very vague error and there are many possible causes. The one that has stood out the most is my power supply. Does that sound like it could be causing this?

CloutGod · Jan 18, 2018

lumineZ :

My PC won't even let me navigate menus for 5 minutes so I can't currently do this. I'm gonna give it a while to settle down and then Ill try again.

Edit: Although now that I think about it, I crashed during the menus which is strange because I've been in game for about an hour before it crashes and it crashed under a not even remotely demanding portion.

lumineZ · Jan 18, 2018

Hard drive, RAM, PSU or motherboard problem it seems. Now to figure out what it is

CloutGod · Jan 18, 2018

lumineZ :

The motherboard is days old so that is unlikely as it has happened before that. Ram I’ve had go bad before so I have memtest I can try. If all else fails my PSU is under warranty so I can try to send it in.

4745454b · Jan 18, 2018

That's the power error. I'm super familiar with that one. You had a lot of other errors though. What were they? If it is the PSU, are any rails out of spec? Do they go out of spec under load?

CloutGod · Jan 18, 2018

4745454b :

Sorry I’m newer to computers, out of spec means it’s providing a Lower voltage then it should right? If so will HWMoniter provide accurate voltages? I have no idea what each of the specific voltages should be so if HWMoniter will show the correct voltages I’ll try and run it and post a screenshot.

CloutGod · Jan 18, 2018

4745454b :

I've noticed that the crashes happen quicker if I try to run something right after a crash. Is it possible that my PSU is overheating since all of the other temps seem fine? Unfortunately its hard for me to get temps under load because of the crashes. I ran R6 Siege for only like 7 minutes and as I was trying to exit out of the game to check temps and get the screenshot it crashed.

CloutGod · Jan 18, 2018

4745454b :

Ok, sorry for the flood of replies lol but I just noticed that my +12V is running at 11.176V could this be the problem?

https://imgur.com/a/8OjQN

Edit: After checking voltages in the bios they seem fine.

CPU Core:1.104 V
CPU IO: 1.016 V
3.3V: 3.344 V
5V: 5.080 V
+12V: 12.192 V
DRAM: 1.504

4745454b · Jan 19, 2018

Correct. The 12V would be out of spec. Nothing below 11.4V. It's easy to test for a power issue, just swap the PSU with another that should work. If the problem stops, that was the issue. I tend to believe Bios over software, but in your case seeing as there is an issue I'd either test with a volt meter, or try another PSU.

CloutGod · Jan 19, 2018

lumineZ :

RAM passed memtest without a single error. Down to PSU and hard drive or SSD.

lumineZ · Jan 19, 2018

Listen to 4745454b

I have stepped down from this topic since it looks like he got this

Sidenote: I do agree with him also when it comes to the PSU. Your 12V is off.

4745454b · Jan 19, 2018

Software is famous for being off. I'd guess the bios reading is more accurate. But because there is a possible issue with a <11.4 reading it should be looked into. If the 12V rail can't provide correct power, that would totally cause the issue he mentioned.

CloutGod · Jan 19, 2018

4745454b :

Tested it with a multimeter and everything more or less matched the bios. Nothing was out of spec. If it's not the PSU would it be my hard drives then? I just did a clean install of windows because I read on another forum that that might help. I'm re installing a game right now and I'll see if its still happening.

Edit: As expected it'ts still happening. In fact I feel like it crashed even sooner.

CloutGod · Jan 19, 2018

lumineZ :

Alright, Thanks for the help.

4745454b · Jan 20, 2018

I suspected the multimeter was going to agree with bios. I'm not sure why software can be so off so bad. I really wish you had expanded the other errors. That would have helped. Go back to your event viewer, what caused these new crashes?

CloutGod · Jan 20, 2018

4745454b :

Still the same kernal power error 41 but these are some others that happen around the same time as those ones.

https://imgur.com/a/Xl5lu
https://imgur.com/a/RKkWG
https://imgur.com/a/Tx9kg

4745454b · Jan 20, 2018

None of those would cause an issue. They have to do with booting up, but nothing that would cause what you are talking about.

When you checked with a multimeter was the system under load? Perhaps check again and have someone load up a testing program or two? Does the 12V rail dip down? The errors you are seeing are power loss errors so if that's the only thing in there then that's the issue? That or try a friends PSU and see if the issue goes away.

CloutGod · Jan 20, 2018

4745454b :

Couldn't find a friend with a psu laying around with enough wattage. Just ordered one on amazon and it will be here in a few days. Ill test it then and let you know.

Computer Crashes Due to Overheating but Temps are fine

Commendable

Titan

Honorable

Commendable

Commendable

Titan

Honorable

Commendable

Commendable

Honorable

Commendable

Titan

Commendable

Commendable

Commendable

Titan

Commendable

Honorable

Titan

Commendable

Commendable

Titan

Commendable

Titan

Commendable

Share this page