*EDIT AT BOTTOM WITH NEW INFORMATION - 1/23/18*
Hello! I am having a seriously annoying, time consuming, and expensive problem with my GPU(s). I am a gamer, and have been playing with my current rig for about 4 years now (will post specs below). I run a 2560x1440 monitor and in November I got 2 side monitors (1920x1080). So I currently have a triple monitor setup. Anyways, mid-december I am playing a game and suddenly all my displays goes dead. After spending about 3 hours of panicking, re-seating stuff, trying different PCI-e slots nothing is happening to my monitors at all. I sent it in for an RMA and they also concluded that it was dead (no POST). This was for a 3-4 year old R9 290x-edfd.
Anyways, I've been on the integrated card till then and I FINALLY got my new RMA replacement card today (an R9 390x-8256). I was super happy and excited! So, I hooked up all my monitors and did some updates and ran out for dinner (leaving my displays up). I come back 2 hours later and everything is just as it should be. So I boot up a game and after about 5 minutes, BLACK. Everything went dark like it did in December and I thought I was literally going to throw up / cry on my office floor. Luckily, I was able to force power it down and turn it back and it worked! I thought okay...weird, lets just go back to play super low graphic games. 5 minutes into game, BLACK. All monitors go dead again. (Keep in mind, PC is still on, there is just zero signal response on my monitors, like no POST).
This time however, the reboot did nothing to the displays. They stayed completely dark without any POST while the PC ran. I tried a reboot again. Nothing. I tried re-seating the card. Nothing. I tried the second PCI-E slot, nothing. I walked away, started tearing up a bit and now I am back about 15 minutes and IT BOOTED UP FINE!
I am writing this message as fast as I humanly can to see if I can get help on what the heck is going on. I am not sure what killed my first card and what is about to kill this second card and drive me into spiral of sadness/depression with the another RMA and useless computer again.
What should I be watching out or checking for? The only new change was the two side monitors, but I feel like a 290x and even a 390x should be fine with that. I don't do a massive resolution on games using them, they are just there for side windows and such while I play on the main screen.
My current setup is.
3 monitors
2560x1440p (HDMI to HDMI)
1920x1080 (DVI to HDMI)
1920x1080 (Display Port to HDMI)
CPU: INTEL|CORE I7 4790K 4.0G 8M R
RAM: G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DD
Motherboard: GIGABYTE|GA-Z97X-SLI Z97 ATX R
PSU: EVGA|850W 110-B2-0850-V1 R
HDD: 1 HDD
SDD: 2 SSD's (OS sits on one of them)
GPU: R9 390x-8256 (Driver: Adrenalin 18.1.1)
OLD GPU THAT DIED: R9 290x-edfd (also latest drivers)
MSINFO32: https://nofile.io/f/dJ0JbCAD5JB/ComputerInfo.txt
I am really scared to try or test anything out of fear of killing this new GPU.
I will be watching this thread like a hawk and am willing to chat on Discord or anything as my life is basically at a standstill until I can fix my computer.
Thank you so so so much in advance!
-Austin
SIDE NOTE: I should mention, that when my 290x was in for RMA, I was able to use the PC with the integrated graphics card on the motherboard. I could play some super low intensity games, and while they would feeze or crash now and then, they never killed the display to where everything went back. Just a typical integrated graphics card crash. I could hop right back and usually continue playing for another or two before a small crash. But again, no black screen or anything on the single monitor I was using.
EDIT (1/23/18)
Some new information, I have been running MSI Afterburner ever since I received my new card on the 18th. I have noticed most of my low end games run the GPU temp at high 60 or low 70, which seems okay, and the CPU is about low 70's.
Now, I tried Civ 6 out which I think is a little more intense, the GPU was about 77-79 C (which I "think" is okay for R9 390x) but the CPU was in mid 80's, with AI turns (cpu crunching) going to mid 90's till it was my turn again. After an hour of playing Civ all my monitors went dark randomly, I also noticed I lost connection to my voice chat with friends, so I assume the GPU didn't die but maybe other components also turned off/crashed?. Although the computer itself appeared to still be running (lights on, fans going), just nothing was happening visually or audibly, could this be the CPU overheating?? If so, could a CPU overheat kill a graphics card like my previous one and if it was the CPU overheating, should my computer fully shut down or no?
Hello! I am having a seriously annoying, time consuming, and expensive problem with my GPU(s). I am a gamer, and have been playing with my current rig for about 4 years now (will post specs below). I run a 2560x1440 monitor and in November I got 2 side monitors (1920x1080). So I currently have a triple monitor setup. Anyways, mid-december I am playing a game and suddenly all my displays goes dead. After spending about 3 hours of panicking, re-seating stuff, trying different PCI-e slots nothing is happening to my monitors at all. I sent it in for an RMA and they also concluded that it was dead (no POST). This was for a 3-4 year old R9 290x-edfd.
Anyways, I've been on the integrated card till then and I FINALLY got my new RMA replacement card today (an R9 390x-8256). I was super happy and excited! So, I hooked up all my monitors and did some updates and ran out for dinner (leaving my displays up). I come back 2 hours later and everything is just as it should be. So I boot up a game and after about 5 minutes, BLACK. Everything went dark like it did in December and I thought I was literally going to throw up / cry on my office floor. Luckily, I was able to force power it down and turn it back and it worked! I thought okay...weird, lets just go back to play super low graphic games. 5 minutes into game, BLACK. All monitors go dead again. (Keep in mind, PC is still on, there is just zero signal response on my monitors, like no POST).
This time however, the reboot did nothing to the displays. They stayed completely dark without any POST while the PC ran. I tried a reboot again. Nothing. I tried re-seating the card. Nothing. I tried the second PCI-E slot, nothing. I walked away, started tearing up a bit and now I am back about 15 minutes and IT BOOTED UP FINE!
I am writing this message as fast as I humanly can to see if I can get help on what the heck is going on. I am not sure what killed my first card and what is about to kill this second card and drive me into spiral of sadness/depression with the another RMA and useless computer again.
What should I be watching out or checking for? The only new change was the two side monitors, but I feel like a 290x and even a 390x should be fine with that. I don't do a massive resolution on games using them, they are just there for side windows and such while I play on the main screen.
My current setup is.
3 monitors
2560x1440p (HDMI to HDMI)
1920x1080 (DVI to HDMI)
1920x1080 (Display Port to HDMI)
CPU: INTEL|CORE I7 4790K 4.0G 8M R
RAM: G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DD
Motherboard: GIGABYTE|GA-Z97X-SLI Z97 ATX R
PSU: EVGA|850W 110-B2-0850-V1 R
HDD: 1 HDD
SDD: 2 SSD's (OS sits on one of them)
GPU: R9 390x-8256 (Driver: Adrenalin 18.1.1)
OLD GPU THAT DIED: R9 290x-edfd (also latest drivers)
MSINFO32: https://nofile.io/f/dJ0JbCAD5JB/ComputerInfo.txt
I am really scared to try or test anything out of fear of killing this new GPU.
I will be watching this thread like a hawk and am willing to chat on Discord or anything as my life is basically at a standstill until I can fix my computer.Thank you so so so much in advance!
-Austin
SIDE NOTE: I should mention, that when my 290x was in for RMA, I was able to use the PC with the integrated graphics card on the motherboard. I could play some super low intensity games, and while they would feeze or crash now and then, they never killed the display to where everything went back. Just a typical integrated graphics card crash. I could hop right back and usually continue playing for another or two before a small crash. But again, no black screen or anything on the single monitor I was using.
EDIT (1/23/18)
Some new information, I have been running MSI Afterburner ever since I received my new card on the 18th. I have noticed most of my low end games run the GPU temp at high 60 or low 70, which seems okay, and the CPU is about low 70's.
Now, I tried Civ 6 out which I think is a little more intense, the GPU was about 77-79 C (which I "think" is okay for R9 390x) but the CPU was in mid 80's, with AI turns (cpu crunching) going to mid 90's till it was my turn again. After an hour of playing Civ all my monitors went dark randomly, I also noticed I lost connection to my voice chat with friends, so I assume the GPU didn't die but maybe other components also turned off/crashed?. Although the computer itself appeared to still be running (lights on, fans going), just nothing was happening visually or audibly, could this be the CPU overheating?? If so, could a CPU overheat kill a graphics card like my previous one and if it was the CPU overheating, should my computer fully shut down or no?
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