New internet provider, new modem, new router, no internet connection

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manlyman

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May 17, 2013
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10,540
So today we switched from ATT internet to charter spectrum, so i had to buy a new router to plug into the modem that they installed. i did everything right to my understanding, but everytime for every device i try it still says no internet access, but if i plug in a computer directly into the modem via ethernet it works.
 
Solution
SirSub42
You may have a faulty router. Double check the cable from the modem into the router goes into the WAN port and the devices you want to connect go into the basic slots. Usually the WAN port is a different color so you do not mix up the ports.

If you still are having problems, try typing "ipconfig/all" into a computer connected to the router and paste the results.

Normally how this works, is the router gets all the information it needs from your modem (DNS, IP etc). And then your router works as a DHCP server and assigns connected devices a local gateway address, a private IP address and DNS servers. These three bits of information are essential to proper internet connectivity.
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SirSub42

SirSub42

Honorable
Aug 31, 2013
367
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10,960
You may have a faulty router. Double check the cable from the modem into the router goes into the WAN port and the devices you want to connect go into the basic slots. Usually the WAN port is a different color so you do not mix up the ports.

If you still are having problems, try typing "ipconfig/all" into a computer connected to the router and paste the results.

Normally how this works, is the router gets all the information it needs from your modem (DNS, IP etc). And then your router works as a DHCP server and assigns connected devices a local gateway address, a private IP address and DNS servers. These three bits of information are essential to proper internet connectivity.
 
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