My computer only detects one of two gpus on my GTX 690, how can i fix this?

prebenhaugen91

Prominent
Jan 24, 2018
2
0
510
Hi,

To clarify, I have two computers and both of them have one GTX 690 installed. For simplicity I name them Computer 1 and Computer 2. Computer 1 runs perfectly, while Computer 2 has what I suspect to be a faulty GTX 690 installed.

Some info on Computer 1:
- Here I get the option to enable and disable multi gpu mode in the Nvidia control panel.
- GPU-Z identifies two GTX 690, and it says that 2 GPUs are enabled. I also get the option of saving two separate logs here, one for each gpu.
- MSI Afterburner also detects two separate gpus on this computer.

Some info on Computer 2:
- Here I do not get the option to enable/disable multi gpu mode in the Nvidia control panel.
- GPU-Z only identifies one GTX 690, and it says that SLI/multi gpu mode is disabled. I do not get the option of saving two logs on this computer.
- MSI Afterburner does not detect two separate gpus on this computer.

If I take the faulty GTX 690 out of computer 2 and insert it in computer 1 I get the same problems that are listed under "Some info on computer 2", and if I take the fully working GTX 690 out of computer 1 and insert it in computer 2 it works like a charm, so the problem clearly lies with the faulty GTX 690 and not one of the computers.

Is there anything I can do to make the computers detect the second gpu on my faulty GTX 690? How can the card even work with only one working GPU?

Best regards
Preben Haugen
 

toshibitsu

Distinguished
If you take the "bad" card and put it into the other system and it works, then it's not the card(it's an issue with the slot the card is plugging into - which then you'd need to try another slot or replace motherboard). However if the card does not work in the "good" system, then it's obviously the card.

Normally if there's a faulty component installed, a computer won't want to boot correctly. For some reason with your dual gpu setup, the system is still booting anyway(just the "bad" card isn't working). Since they are technically 2 separate video devices... if at least one of them is working, then you'll still boot & get a display.

As far as trying to get your bad card working... well, check to make sure the fan isn't clogged(stuck) and is still functioning normally. You could try cleaning off the contacts with 90% alcohol. If replacing the card is an issue at the moment, you could also try the 'oven trick' to get it working again: https://www.ifixit.com/Guide/Temporarily+repair+a+lost-cause+graphics+card+by+heating+it+up+in+an+oven/2240
 

prebenhaugen91

Prominent
Jan 24, 2018
2
0
510
The faulty card has the same problem in both computers, so I'm pretty sure it's the card that is the problem. I thought that the card would not work at all if one of the on board gpus were broken. The cooling system works as should. I've tried baking it in the oven but unfortunately it did not help.