Hi! I am hoping to get some help with a persistent issue that I've already wasted quite a bit of money on trying to fix. I don't know how to code, but I am pretty tech savvy and usually able to figure these things out on my own, but I am completely stumped. Any help or advice you can provide is much appreciated!
One specific piece of advice I am hoping to get is whether or not it's likely to be the power supply. I would rather not buy another one unless it's likely to fix the problem as I have already sunk more money into this than I want to.
My computer, which I built about two years ago, has been deadlocking and occasionally getting BSOD for several months now. I have tried all of the following things:
-Ensured all drivers were up to date
-Checked to see if CPU was overheating (it was not)
-Checked all fans
-Checked to ensure everything inside the case was properly connected and free of dust
-Replaced RAM
-replaced graphics card
-installed Windows 10 (was using 7)
-Checked disc on all hard drives. One external HDD had some errors and several files on it were corrupted. I tried repair and the problem persisted, so I disconnected it completely, but the problem continues. All other drives were fine according to disc check.
When it happens
-Can happen at any time, even if it's been off all night and it's only been on for a few minutes
-Happens most often while playing video games, but will happen at other times too. Oddly, Dragon Age Origins seems to cause it to deadlock within minutes of starting the game (usually it only happens a few times a day, but it seems when I run Dragon age, it happens with extreme regularity). I have not noticed this with any other games (including ones installed on the same drive). I am very curious about how Dragon Age could somehow cause the problem to be much worse given that it's such an old game and my computer should have no problems with it. I uninstalled it and reinstalled it on a new drive, and the same thing continued to happen.
System Specs:
Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
System Manufacturer: ASUS
Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
DirectX Version: DirectX 12
NVIDIA GeForce GTX 1060 3GB
Drive: C:
Free Space: 47.8 GB
Total Space: 476.2 GB
File System: NTFS
Model: Samsung SSD 850 EVO 500GB
Drive: E:
Free Space: 612.7 GB
Total Space: 953.9 GB
File System: NTFS
Model: WDC WD10EADS-00L5B1
Drive: G:
Free Space: 58.3 GB
Total Space: 244.2 GB
File System: NTFS
Model: Samsung SSD 840 PRO Series
Here is the windows reliability report from the most recent crash (which happened today)
Source
Windows
Summary
Shut down unexpectedly
Date
1/27/2018 4:02 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1000009f
Parameter 1: 4
Parameter 2: 12c
Parameter 3: ffffc9854e642040
Parameter 4: ffffae045e445910
OS version: 10_0_16299
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
One specific piece of advice I am hoping to get is whether or not it's likely to be the power supply. I would rather not buy another one unless it's likely to fix the problem as I have already sunk more money into this than I want to.
My computer, which I built about two years ago, has been deadlocking and occasionally getting BSOD for several months now. I have tried all of the following things:
-Ensured all drivers were up to date
-Checked to see if CPU was overheating (it was not)
-Checked all fans
-Checked to ensure everything inside the case was properly connected and free of dust
-Replaced RAM
-replaced graphics card
-installed Windows 10 (was using 7)
-Checked disc on all hard drives. One external HDD had some errors and several files on it were corrupted. I tried repair and the problem persisted, so I disconnected it completely, but the problem continues. All other drives were fine according to disc check.
When it happens
-Can happen at any time, even if it's been off all night and it's only been on for a few minutes
-Happens most often while playing video games, but will happen at other times too. Oddly, Dragon Age Origins seems to cause it to deadlock within minutes of starting the game (usually it only happens a few times a day, but it seems when I run Dragon age, it happens with extreme regularity). I have not noticed this with any other games (including ones installed on the same drive). I am very curious about how Dragon Age could somehow cause the problem to be much worse given that it's such an old game and my computer should have no problems with it. I uninstalled it and reinstalled it on a new drive, and the same thing continued to happen.
System Specs:
Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
System Manufacturer: ASUS
Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
DirectX Version: DirectX 12
NVIDIA GeForce GTX 1060 3GB
Drive: C:
Free Space: 47.8 GB
Total Space: 476.2 GB
File System: NTFS
Model: Samsung SSD 850 EVO 500GB
Drive: E:
Free Space: 612.7 GB
Total Space: 953.9 GB
File System: NTFS
Model: WDC WD10EADS-00L5B1
Drive: G:
Free Space: 58.3 GB
Total Space: 244.2 GB
File System: NTFS
Model: Samsung SSD 840 PRO Series
Here is the windows reliability report from the most recent crash (which happened today)
Source
Windows
Summary
Shut down unexpectedly
Date
1/27/2018 4:02 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1000009f
Parameter 1: 4
Parameter 2: 12c
Parameter 3: ffffc9854e642040
Parameter 4: ffffae045e445910
OS version: 10_0_16299
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
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