Computer restarting under heavy load and LiveKernelEvent 141

geroyuni

Commendable
Nov 3, 2017
4
0
1,510
Update (7/25/19):

It's been more than a year now since I got a new PSU (and had the motherboard damages by the faulty PSU repaired).

-"Computer restarting under heavy load" is completely fixed, and has not happened once since then, no matter how intense the workload was.
-"LiveKernelEvent 141" is still a thing, but AFAIK does not cause me issues (at most Firefox behaves weirdly, but I switched to chrome anyway). It's proven to be not related (at least in my case) to the issue above.


Original post:

The computer will restart when in heavy load. Eventually happens in games with Vsync off, games that use something like +45% of my GPU's load, or Furmark. This is not an instant thing and it takes seconds to minutes for it to happen. Furmark will restart it in less than 2 minutes (though this has not always been the case, I'll go into that in a bit).

This "restart" means it will completely shut down (no noise, fans stop spinning, LED lights turn off), and then after about 3 seconds it will turn itself on again. Windows sees it as a simple "unexpected shutdown" in the reliability monitor.

The other issue is that Firefox will, on rare occasions, render the page white. This will either require a full restart of the browser or ends up disappearing seconds after. Without fail, looking at the reliability history when this happens will show a hardware error for LiveKernelEvent, code 141. I have a compilation of these in here.

Neither of the issues can be reproduced with just the CPU, regardless of my past 2 months using it that way. Based on that and searches I made on similar issues, I thought it was the GPU and sent it to the RMA, but they couldn't reproduce the issue themselves and just sent it back to me.

Temperatures are seemingly normal. The CPU never went over 65°C. The GPU never went over 78°C, including +5min Furmark tests. Without these tests, the GPU never went over 70°C (the +5 min tests were made at a time in which Furmark wouldn't ever restart my PC like that. At some point it suddenly became unable to survive even 3 minutes, some restarting in less than 10 seconds)

There are also rare cases in which, instead of a restart, the PC does stay on but the screen is black and it requires a reboot. More notably, I can hear loud noises from a fan in these moments, even though there doesn't seem to be any temperature issues.

I am currently suspecting it could only be the PSU. Any help is appreciated and sorry for the wall of text. Below are my current specs, just in case they're useful.

CPU: Intel i5-6600
GPU: EVGA GTX 1070
RAM: 8GB DDR4
SSD: 480GB (Corsair Force LE)
PSU: EVGA 600W 80 Plus Bronze
MOBO: ASRock H170M Pro4S
 
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Solution
I would guess psu because it only happens under combined load of gpu and cpu and gpu was already checked out and cpu alone doesn't create issues.
On psu, easiest is to get a psu unit of comparable voltage from another computer (friends, family), and plug it in, see if you have the issue still. They'll do this same thing if you take it into repair shop.
I'd otherwise guess windows corruption and need for running windows repair but if it doesn't happen unless under load of both, then it's less likely to be software, and more likely to be power.

Sedivy

Estimable
I would guess psu because it only happens under combined load of gpu and cpu and gpu was already checked out and cpu alone doesn't create issues.
On psu, easiest is to get a psu unit of comparable voltage from another computer (friends, family), and plug it in, see if you have the issue still. They'll do this same thing if you take it into repair shop.
I'd otherwise guess windows corruption and need for running windows repair but if it doesn't happen unless under load of both, then it's less likely to be software, and more likely to be power.
 
Solution

geroyuni

Commendable
Nov 3, 2017
4
0
1,510


That makes sense. I'd try out another psu but I don't have any other I can borrow. Also, I have completely reinstalled Windows 10 at one point, which might make it even more improbable to be a software issue.
 

Sedivy

Estimable
Yeah if no psu, take it into local computer repair shop or even store that has repair service. They'll have a psu lying around just to swap in and test. It'll cost some but they might give you a deal if you end up buying replacement from them.
 

geroyuni

Commendable
Nov 3, 2017
4
0
1,510


Ok, will do that when possible, might take a week or two
 

geroyuni

Commendable
Nov 3, 2017
4
0
1,510
It turns out it was indeed the PSU, it also did some damage to my motherboard. Been about a week since using the PC with the new PSU and none of the issues described arised again: 20 minutes in Furmark with no issues to be seen, no crashes whatsoever on any games (regardless of how intensive it is), no more issues with LiveKernelEvent 141.

For the other people who are having the same issues, do not waste time like I did, go see what's causing these issues asap. I can't guarantee it's gonna be the PSU also, so you might wanna have someone who is experienced go look at it (which I did before getting a new PSU).

Edit: Unfortunately LiveKernelEvent 141 returned, but aside from making Firefox go blank for a split second, I haven't experienced the restarts (yet).
 

Sedivy

Estimable
Yeah fritz with the psu can damage other components. I fried both my mobo and my gpu once with a faulty psu.
If you continue getting errors, you might consider windows repair or reinstall, just in case you did end up getting it corrupted during psu issues. If you get them after this though, it means you do have mobo damage, just a matter of seeing how much it ends up being an issue.