"memory_management" blue screen, help please! Windows 10

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ncastilho96

Prominent
Feb 7, 2018
3
0
510
I built a gaming PC 4 days ago and have been playing games like Star Wars Battlefront 2 and Just Cause 3 ever since, when yesterday I started getting blue screen with the error "memory_management", and I don't know what to do... I have already ran the Windows Memory Diagnostic tool in Windows 10 x64 twice and I didn't get any results both times.

I don't know if it matters but here are the specs:
Ryzen 5 1600
GeForce GTX 1060 WINDFORCE OC 6G
G.SKILL Ripjaws V 16GB (2x8GB) DDR4-2666MHz CL15
Asus Prime B350-PLUS
(All the components are brand new)

Help would be very welcome, I don't know what to do and I put all my savings on the PC.

Thank you
 
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Colif

Colif

Win 11 Master
Moderator
Jun 12, 2015
65,243
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Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)

do you have the latest BIOS?
Memory management can be drivers or ram

Download Memtest86 and get a 2nd opinion on the ram. It creates a bootable USB so can run outside windows. Test 1 stick at a time, any errors are too many. Only score you want to see is 0.
 
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ncastilho96

Prominent
Feb 7, 2018
3
0
510
I don't know why but it seems that only Just Cause 3 causes the blue screen, I've been playing Star Wars for the last 2 hours and haven't gotten anything. I'm going to play Just Cause 3 now to see if I get it again, I've already setup the small memory dumps!

Yes, I've done the latest BIOS update.
Will try to run the Memtest86 after I get the blue screen.

Thank you for the help :)
 
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waveriderj

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Feb 6, 2018
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660
I just built a new Ryzen PC similar to yours. Yesterday it gave me this same BSOD "memory management"
I'm thinking the cause of my issue though is that it was in sleep or hibernation mode and if tis still applies today, you don't want to use those with SSD's.
 
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ncastilho96

Prominent
Feb 7, 2018
3
0
510
So, it took me 8 hours of testing but I ran the memtest86 and I had 0 erros :)

I played a total of 1h30 of Just Cause 3 and didn't get any crashes. I am going to play some more now, and will report back if I get the BSOD again with the respective "small memory dump".
Yesterday I uninstalled and installed my GPU driver, I don't know if it did the trick but if it didn't I'll be sure to let you know!

PS: how important is updating all the motherboard components? (like the chipset, sound, etc..)
 
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waveriderj

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Feb 6, 2018
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660
One of he biggest things you can do is go to your MB site (AMD or Intel) and update the chipset, though chipset drivers don't seem to change much. It could have been an older GPU driver or corrupt driver causing your issues.
 
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Paul NZ

Polypheme
Sep 15, 2014
20,779
3
61,010
Win10 installed the LAN / Audio drivers on this.

Haven't updated them, since I installed Windows.

Well I dont use either of them anyway. I dont have speakers on this and I dont use ethernet.

I use wireless, and HDMI audio

Only drivers I installed on this were the chipset drivers. I did update the sata drivers once, but that was it
 
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