My integrated intel 630Hd graphics are being used over my dedicated radeon rx 580 graphics

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slyr101

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Feb 12, 2018
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I recently bought a CYBERPOWERPC Gamer Xtreme GXIVR8020A4 Desktop Gaming PC and I have a problem where games recognize my inegrated intel graphics over my dedicated Radeon RX 580.

I have set my windows power settings to high performance.

After uninstalling both drivers then using DDU and then reinstalling my drivers problems persist.

My Amd radeon settings do not have any form of switchable graphics settings and there is no display connected to my amd for me to look at additional options.

I have tried disabling my intel graphics through device manager but that makes microsoft basic render be detected instead of my radeon.

Interestingly Rainbow 6 siege can use my graphics card because I forced it to in it's own steam files so I know my radeon works somehow however since other games don't let me mess around with their own files I can't do the same for them. For instance total warhammer 2 only detects my intel 630HD graphics, all other games like dota 2, starbound and rimworld also have this problem (literally every other game I have besides rainbow 6 siege).

I have tried changing my bios however when i set my graphics from cpu graphics to pcie or auto it just resets when I restart my pc however all other options in bios don't reset only the graphics settings.
This problem occurred before the most recent windows update so I don't believe it could be caused by that.

Desktop
Radeon Software Version - 18.2.1

Radeon Software Edition - Adrenalin

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB

a 600 watt psu from a company i don't recognize

CPU Type - Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz

Radeon Settings Version - 2018.0131.1849.33856

Driver Packaging Version - 17.50.17.03-180131a-323831C-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01316

OpenGL® Version - 6.14.10.13506

OpenCL™ Version - 23.20.15017.3010

AMD Mantle Version - 9.1.10.0237

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.1

Vulkan™ API Version - 1.0.65

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX 580 Series

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - C580

SubSystem Vendor ID - 1682

Revision ID - E7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.050.002.001

BIOS Part Number - 113-58045HED1-W91

BIOS Date - 2017/04/10 23:39

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1750 MHz

Core Clock - 1366 MHz

Total Memory Bandwidth - 224 GByte/s

Memory Bit Rate - 7.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
 
Solution
BurgerandChips66
The previous iteration (the A2) came with an RX 480 and a 600W PSU.

https://pcverge.com/cyberpowerpc-gamer-xtreme-vr-gxivr8020a2-review/

I doubt you have a 150W PSU. Take a photo of it (from the side showing the specs) and post it here if you're not sure.

Some tips...

Make sure that your monitor output cable (either HDMI or DP or DVI etc.) is plugged directly into the back of the RX 580 card itself and not the motherboard's output.
That will now (normally) cause the system to use the discrete graphics and not the Intel iGPU.
Also check that the graphics card is correctlly seated in the PCIe slot. If you are not sure, remove it completley and then re-insert it again.
Ensure that the power to the graphics card is connected properly...
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DSzymborski

DSzymborski

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Nov 19, 2010
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First, is your monitor plugged into the GPU or the motherboard?

Second, if you only have a 150W power supply, you absolutely cannot run that GPU in it. The GPU itself will use more than that by itself. If you truly have a 150W power supply, you shouldn't even have the GPU installed.
 
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zoltan.boese

zoltan.boese

Estimable
Jan 30, 2018
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Be sure you plug the monitor cable into your graphics card, then follow these steps:


1. Restart or turn on the PC. Check the boot screen for a message such as "Press F8 to Enter Setup" or "BIOS Setup: F8." The function key varies depending on the motherboard manufacturer.

2. Follow the on-screen prompt to access the BIOS. If the computer begins to boot into Windows, press "Ctrl-Alt-Del" to restart and try to enter the BIOS again.

3. Use the arrow keys to select "Advanced," "Advanced BIOS Features" or a similar option from the menu. Press "Enter."

4. Select "North Bridge Configuration," "Video Configuration," "Internal Graphics" or similar option from the sub-menu, if available. Press "Enter."

5. Look for and highlight an option such as "Primary Video Controller," "Primary Video Adapter" or "Initiate Graphic Adapter." Press "Enter."

6. Select "GFX0" or "PEG" to switch to a peripheral component interconnect express card, "PCI" to switch to a PCI card, "AGP" to switch to an accelerated graphics port card or "GPP" to use multiple graphics adapters.

7. Press "Enter" to change the graphics settings. Press "F10" and press "Enter" again to disable on-board graphics.
 
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zoltan.boese

zoltan.boese

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Jan 30, 2018
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BurgerandChips66

BurgerandChips66

Honorable
Jan 11, 2016
688
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The previous iteration (the A2) came with an RX 480 and a 600W PSU.

https://pcverge.com/cyberpowerpc-gamer-xtreme-vr-gxivr8020a2-review/

I doubt you have a 150W PSU. Take a photo of it (from the side showing the specs) and post it here if you're not sure.

Some tips...

Make sure that your monitor output cable (either HDMI or DP or DVI etc.) is plugged directly into the back of the RX 580 card itself and not the motherboard's output.
That will now (normally) cause the system to use the discrete graphics and not the Intel iGPU.
Also check that the graphics card is correctlly seated in the PCIe slot. If you are not sure, remove it completley and then re-insert it again.
Ensure that the power to the graphics card is connected properly. Again, maybe remove the PCIe power connector(s) and firmly re-seat them to be sure.
Boot the PC up (with the monitor connected directly to the RX 580) and you should be okay.

If you now get a blank screen or any other issue...

Connect the monitor to the Intel iGPU (so connect it to the motherboard's display output found on the main I/O shield).
Boot the PC and hit the DEL key to enter the Bios menu.
Disable integrated graphics (iGPU, Intel HD, etc.) and find the option to enable PCIe graphics as the primary adapter.
'Save' the changes and exit.
Shutdown the PC, reconnect the monitor directly to the RX 580.
When you re-boot you should be running via the RX 580.

If everything is working as 'normal' then you shouldn't ever need to use Device Manager to disable the Intel iGPU or to enable the discrete graphics (RX 580).

To recap, connecting the display cable to the motherboard or to the graphics card normally dictates which display adapter is used by the system when it boots. The only extra step 'might' be to go into the Bios menu and enable/disable the appropriate display adapter.
 
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