Freezing screen and sound - no BSOD

lordmroach

Prominent
Feb 12, 2018
4
0
510
Hi All,

First I want to apologise if this post is missplaced or I violated some of the rules. I have read many topics about this issue here and on some other pages but any of the solutions did not help me.

Could you please give me an advise with my PC(spec below) I am having issues with random crashes with sceen and sound freeze. There is no BSOD. I have put the event viewer protocol below.This happens while gaming new and old games that are not so demanding.

I have bought all new components at once in summer last year. Only exception is HDD which I have replaced first with SSD. I did not oveclock any of the components and I have re-istall Windows 10 many times in hope to solve this.

I have re-pasted the CPU with new TP and bought couple new coolers. (before the re-pasting I have never registered temperature higher than 75°C).

After this the problems are still in place so I decided to bring whole PC to the store where I bought it. They said it is caused by GPU and sent it to professional service but they did not find any problems.

I have run MemTest86 a let it pass 5 times without any errors.

Thank you all for your help in advance.

Spec:
MSI B250 KRAIT GAMING
Intel Core i7-7700 3.60GHz
SilentiumPC Fera 3 HE1224 v2
HyperX Fury Black 16GB (2x8GB) DDR4 2400
ASUS GeForce ROG STRIX GAMING GTX1080 DirectCU III, 8GB GDDR5X
EVGA SuperNOVA 750 G3, 750W
Samsung SSD 850 EVO - 250GB, Basic

Event viewer protocol:
Kernel-Power
ID: 41
Critical
(70368744177664),(2)
 
Solution

Glad you got it sorted out!

Freezes, unlike crashes, tend to be memory related. I know that you ran Memtest86. Just out of curiosity, is your memory on the QVL for your motherboard, or is your motherboard on the list of supported motherboards from Kingston?

Another cause of freezes are driver problems. Have you installed the latest drivers for your GPU?(and chipset drivers for your motherboard?
 

lordmroach

Prominent
Feb 12, 2018
4
0
510
Thank you for you answer. I did find HyperX manufacturer on MSI supported manufacturers and on Kingston site I did find my memories (I was searching by motherboard).

I am not sure if this issue is Driver related. I have re-installed Windows and formated Disk few times with clean install of all my Drivers. Is there a way to be sure it is not Driver related?
 

Well, there is not a program that you can run that says "Driver X is causing freezes!". You might try installing an older version of the video driver and see if that resolves your issue.

 

lordmroach

Prominent
Feb 12, 2018
4
0
510


Ok I did as you said. I have uninstalled my old Drivers and installed GeForce Drivers Version 385.69 - WHQL released Thu Sep 21, 2017. I did not find any older ones on they site.

I will let you know if this solved the issue.