SSD intermittently freezes laptop operation

eeeehaw

Reputable
May 28, 2015
2
0
4,510
I have a fairly new ASUS Q534U laptop (Core i7-7thGen CPU, 16GB RAM, GTX950M GPU). It has a stock 512 GB SSD (Nynix HFS512G39TND-N210A) where the Win10 OS is installed on it as drive C: (and my other apps), and a 1TB HDD (where I keep my data files, eg photos etc) as drive D: My problem is that at least once per hour the computer freezes where I can't type, apps won't respond, sometimes (not often) the mouse pointer won't move or will disappear. Most of the time the mouse pointer will move, the Task Bar can be popped up and if I have Task Manager running (which I do most of the time so I can see what's happening) and I mouse over its icon I'll see the mini preview showing my C: drive graph maxed out busy in the Performance tab...however, the transfer rate graph is showing little to no activity. CPU graph does not change much from normal. It's all apparently in the C: (SSD) drive. When it happens, it lasts anywhere from 15secs to 1 minute, then things are back to normal. Typically, I have MS Word, Outlook, Vivaldi (chromium) browser running when this happens, but I've seen it with one each of more of these apps closed.

Any ideas what may be causing this, or how I can narrow down any culprit service?

I have Diskeeper 16 installed, but not finding anything about how that could be doing this, besides it would seem it would be bumping up the disk transfer and CPU graphs if it were de-fragging or something during these instances of freezing.
 
Solution
Have you backed up your data and run the applicable drive manufacturer's diagnostic software?

What PSU is installed? Wattage, age, etc... Could be the issue. Not able to handle the load - especially if beginning to fail.

You can open Event Viewer and look for errors codes or warnings just before or at the time of the freezes. May find a clue there.

Continue to use Task Manager to see what all is running and which of those applications, services, or processes are stressing the SSD. You can sort the Resource columns (CPU, Memory, Disk....) from high to low by clicking at the top. Makes it easier to identify the % source via the Name column.

Try "End Task" on each application one by one until the drive performance drops...

Ralston18

Titan
Moderator
Have you backed up your data and run the applicable drive manufacturer's diagnostic software?

What PSU is installed? Wattage, age, etc... Could be the issue. Not able to handle the load - especially if beginning to fail.

You can open Event Viewer and look for errors codes or warnings just before or at the time of the freezes. May find a clue there.

Continue to use Task Manager to see what all is running and which of those applications, services, or processes are stressing the SSD. You can sort the Resource columns (CPU, Memory, Disk....) from high to low by clicking at the top. Makes it easier to identify the % source via the Name column.

Try "End Task" on each application one by one until the drive performance drops.



Could be some buggy background app trying to continually update itself.

 
Solution