Router seems connected but not working

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Ixxtab

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Oct 5, 2015
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So I cannot connect to the internet. Connecting directly to the cable modem works fine.

On the router page everything looks normal. It says connected and shows all the WAN info. It shows connected devices and status. I can ping the router fine on my computer. This is wired by the way.

Still no internet. The Windows troubleshooter says that the device cannot communicate with the DNS server. It says the device is not responding to requests.

Everything was working fine yesterday and nothing changed. Resetting does not help.
 
Solution
anotherdrew
It is possible that your default DNS server has crashed.

What happens if you open a command prompt and do "ping 8.8.8.8"? If this works, then you are still connected to the internet.

Plug directly into your modem and do "ipconfig /all". One of the lines should be a DNS server. Make note of that address.

Plug in via your router again. Do "ipconfig /release", "ipconfig /renew", "ipconfig /all". Do you get the same DNS server address?

If not, this could be your issue. You may have put a preferred DNS server address into your router that is no longer working or something. If it is in the router, updated it to a working DNS server. You can also manually put a DNS server into your IPv4 configuration on your computer. Many people use...
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anotherdrew

anotherdrew

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Dec 27, 2017
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It is possible that your default DNS server has crashed.

What happens if you open a command prompt and do "ping 8.8.8.8"? If this works, then you are still connected to the internet.

Plug directly into your modem and do "ipconfig /all". One of the lines should be a DNS server. Make note of that address.

Plug in via your router again. Do "ipconfig /release", "ipconfig /renew", "ipconfig /all". Do you get the same DNS server address?

If not, this could be your issue. You may have put a preferred DNS server address into your router that is no longer working or something. If it is in the router, updated it to a working DNS server. You can also manually put a DNS server into your IPv4 configuration on your computer. Many people use the google DNS servers (8.8.8.8 and 8.8.4.4).

Let us know if this helps at all.
 
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