100Mbps but only got 2Mbps

Feb 20, 2018
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So I have checked this thread on the page which was marked as "Solved" but it is not really solved. What that Individual asked was that his Internet provider has promised him 100Mbps speed and his Speedtest shows him 10Mbps.
Here's more accurate and detailed explanation of MY current experience.
So I have lived at my old apartment for 2 years and my Internet was upgraded to 100Mbps speed, and I downloaded at 2Megabyte/s, so I have moved to a new apartment and got myself a new phone with it's own internet connection from my phone card provider. The company has "switched" my connection from old apartment to new one. so when I plugged in, my connection was no longer the same. So it was laggy and slow, we went to their webpage and the page said that we are on our 10Mbps basic package. so we were like "wtf". Switched to 100Mbps and nothing. called the provider and nothing, they even said it should be up and running. BUT, here's a good example:
- My home, TECHNICALLY, has 100Mbps speed, and Speedtest shows 1.92Mbps.
- http://prntscr.com/ihbut9
- My phone's connection has 100Mbps as well, but for some reason when I speedtest it it goes as far as to 47Mbps.
- http://prntscr.com/ihbz8m

So yeah, "closer" to the modem has nothing to do with how fast your connection is.
So even if I use my phone's connection for my laptop i am still getting higher speed than what my modem does.
now the real question is:
Does ANYONE know how to fix this? is there some stupid option in the modem i have to poke or whatever is missing?

Used same modem on old apartment and this stupid glitch is only happening now, even when Internet provider customer support claims i have those 100Mbps up and running but I know it's not true because the speed was exactly the same as before we changed from 10 to 100, so where's the actual problem?
 
Solution
When it comes to speed there are really only 2 factors. The speed between you and the modem and the speed between the modem and your ISP ... ok, this is assuming your ISP is not so overloaded that can't provide what they advertise. Some modems will allow you to do a speedtest directly from the modem, thus only testing the link between your modem and the ISP. If your modem has this capacity it will normally be in a "Maintenance" or "Diagnostic" section. Look for that and test if possible.

Let us know the result.

Also, are you testing with Ethernet or Wifi? Ethernet is a better test because there is less chance for interference. If WiFi, is it 2.4 or 5 GHz?
When it comes to speed there are really only 2 factors. The speed between you and the modem and the speed between the modem and your ISP ... ok, this is assuming your ISP is not so overloaded that can't provide what they advertise. Some modems will allow you to do a speedtest directly from the modem, thus only testing the link between your modem and the ISP. If your modem has this capacity it will normally be in a "Maintenance" or "Diagnostic" section. Look for that and test if possible.

Let us know the result.

Also, are you testing with Ethernet or Wifi? Ethernet is a better test because there is less chance for interference. If WiFi, is it 2.4 or 5 GHz?
 
Solution