I want to buy a Dell laptop from Amazon.com (USA) to be delivered to a US address. The laptop will be used in the USA but will mostly stay in Nicaragua. The laptop apparently has a mail in warranty. I contacted Dell and they said that if I was to have a problem within the warranty period then I would have to return the product to Dell. They said that I would be charged for parts and labour. Is that correct?
I am not certain that this response from Dell sales is correct. Maybe it is the case because it is going to be used mostly in Nicaragua and not the USA. They seemed very interested in selling me an extended warranty and I tend to mistrust sales people in general. A warranty to me means a free repair because the product has failed way too soon, its a way to make sure one person doesn't get unlucky with a defective product.
I am buying it from Europe although that's probably not important.
I am not certain that this response from Dell sales is correct. Maybe it is the case because it is going to be used mostly in Nicaragua and not the USA. They seemed very interested in selling me an extended warranty and I tend to mistrust sales people in general. A warranty to me means a free repair because the product has failed way too soon, its a way to make sure one person doesn't get unlucky with a defective product.
I am buying it from Europe although that's probably not important.