Weird USB over current ASUS Rampage IV Extreme

bibiloi

Prominent
Oct 10, 2017
9
0
510
Hey guys,

I have Asus Rampage IV Extreme motherboard and I am experiencing some weird USB problems.

I want to start by saying that I have 2 GPU , 32gb ram , ASUS phoebus soundcard, 3 SSD ,1200W PowerSupply, Cooler Master Cosmos II cabinet and 5 peripherals connected via USB; ( i just specify the performances to exclude the possibility of draining too much current when I start my computer) Windows 10 OS

I have the following peripherals connected
Razer Keyboard - with RGB lights
Razer Mouse - with RGB lights
Razer Mousepad - with RGB lights
Razer HeadSpeakers - with RGB lights
Web Cam


The problems looks like this:

- First of all : Sometimes when I turn on the computer I get USB Overcurrent status detected and it will shutdown in 15 sec and then I can normally login into windows.

- Second : All USB 3.0 ports are not working, and I realized now that if I disconnect all the ports and enter the windows sometimes the USB 3.0 are working and then I reconnect all the peripherals back in any of the USB ports. Then if I shutdown the computer and start it again, the USB 3.0 ports are not working anymore.


I want also to specify that :

- If my computer is switched off and I click on the keyboard or mouse, they light up and continue to light up until unplug them or switching on the computer and switching back off - which means there is keep draining current even thought the computer is not on(not sure if it's normal or not, I know that some USB ports continue to provide current in case if you charge something or whatever... but all of them?)

- No OC on. I have different profiles for OC made by following some tutorials and test it to the ideal current needed, but usually I run it on default so there is no OC on. Anyway if I activate any of the OC profiles the USB problem is the same.

- I changed the connector of the USB ports attached to the cabinet to another port on the motherboard, and the problem persist.All of my USB ports are enabled from BIOS , i disabled them load into the windows, restart , enabled them back from BIOS.... same problem.

- I also discovered that when i switch on the computer sometimes there is a loss in the system and by this I mean, I play music and I sense a loss in music , disturbances, but also a delay in games OS and everything , something like makes me think the CPU is not handling the processes well.



I would like to know if is any way to debug this or find out what is going on. Thank you very much
 

bibiloi

Prominent
Oct 10, 2017
9
0
510


Yes , and I tried also to start the computer without any USB device connected and trying to connect it after it boots the windows (connect just one device and trying each port to see which one is working) and none of 3.0 ports are working and sometimes all of them are working. Is frustrating because I dont know from where the problem comes.
 

bibiloi

Prominent
Oct 10, 2017
9
0
510
I tried multiple solutions , to uninstall the drivers from device manager and install them again, change some settings from control panel / power option/ set what your power buttons do and still nothing.

An interesting thing I figure it out when I restart the computer and force shutdown from the button (keep it pressed for few seconds) and turn it on again, then the ports are working. Another interesting thing, my mouse was fully functional in port 3.0 but my flash stick memory didn't receive any power ( no lights on the stick).

Any idea? Could it be from BIOS ?
 

Have you updated your motherboard to the latest BIOS and USB drivers? Some BIOS updates are to "Enhance compatibility with some USB device" and "Improve system stability". Plus all your USB 3.0 ports are controlled by an add-on Asmedia controller chip which has it's own driver update.
 

bibiloi

Prominent
Oct 10, 2017
9
0
510


This will be the next step, I will try to update BIOS and reinstall the windows,but hope to have some time in the weekend. I will come back with an answer after
 

bibiloi

Prominent
Oct 10, 2017
9
0
510
I updated the BIOS , issue still persist... so every time i force shutdown from the button , all usb are working :/. I am getting confused why is that happening :/ / My next step is to reinstall the windows but i am not sure if this will change anything..