Possible Bad Z370 Asrocks Extreme4

mike_a_e

Honorable
Feb 20, 2018
5
0
10,510
Recently I had a very old motherboard go out on me and it was old enough that purchasing a replacement board just didn't make sense and I decided to purchase a new system. I have purchased the following

Intel i7 8700K
Asrocks Z370 Extreme4
G. Skill DDR4 Ripjaws V Series 2800

When I assembled the system it would not post. After doing some looking around I discovered an issue with my system posting when the memory is in some of the slots.

My MB has 4 memory slots A1, A2, B1, B2.

Currently I have two sticks of memory, 8GB each. I can put a either stick in B1 or B2 and the system see's it's 8 GB. If I put a stick in B1 and B2 it see's 16GB. If I put anything in either A1 or A2 then the system will not post. Asrocks recomends for for dual channel and using two sticks to use A2 and B2 and if I do that it will not post.

My thinking is this motherboard is not working on A1 and A2 and I will eschange it (Amazon). Does anyone else have any suggestions?

Mike
 

mike_a_e

Honorable
Feb 20, 2018
5
0
10,510
When I installed the CPU it just dropped to the bottom of the socket with no pressure at all but I will look when I pull it out. Also with using just the B1 bad B2 slots the system is very stable. I do not have dual channel and I have no room for purchasing more memory in the future, but it is stable.

Thanks,

Mike
 
Are the two 8gb sticks from the same kit?
If not, you may have an issue.
That said, since you can see 16gb in B1/B2, your ram is likely ok.

As above, Return the motherboard.
Pins in the socket are easy to damage.
Such damage often shows up as ram issues.
This happens if you do not drop the cpu into the socket cleanly and smoosh it around to fit in.
Unfortunately bent pins are not a warranted return cause.
You need to be aware of this possibility.

But, Amazon is not likely to be checking for this so a return should be fine.
 


No problem. If bent pin related, you can try fixing it.
 

mike_a_e

Honorable
Feb 20, 2018
5
0
10,510
As an update I received an RMA and will be sending the board back. Unfortunately now the Extreme4 is about $20 more then when I purchased it and most of my payment was from Amazon gift cards so I am limited to purchasing from them. Not sure the Extreme4 is worth $185...

Mike