5Ghz wifi WAY faster than LAN connection on 3 laptops

stormtrance

Reputable
Feb 28, 2018
7
0
4,510
My plan says I should be getting 200Mb consistently, and I do on my 5Ghz connection via my phone. A lot of time it goes up to 330.

All three of my laptops are connected via LAN and have been, in the past, getting 150 and above. The wifi connections, all though I'm not worried about that, on all 3 laptops are consistently getting the same 5 - 40 Mb/s.

I did the winsock reset, the ipv4 reset, and the ipv6 reset and got the connection, wired, up to about 100 - 120. However, I'm sure this is not going to last long.

The obvious question, the cables, are all rather new and 5e or 6e. I have ordered all new ones to be delivered tomorrow that are cat7, but doing research I realize this isn't going to really make any difference from what is going on now unless there is a problem with the cable. And I really don't think there is since the speed goes up for just a little bit after doing the resets.

I currently have a test running every hour on all 3 laptops. I believe you can find the resets here: https://testmy.net/stats/?&t=c&l=50&q=1588026271762. You can sort the results by laptop by changing the "All Identifiers" at the top to either "Location 1," "Location 2," or "Location 3".

The router is Arris TG1682G, and I have restarted that several times throughout my research in to this. I'm not sure the laptops matter since they are all doing the same thing and they all run different things. Two are Windows 7 with one of them running only one program, but I have verified that the drivers are up-to-date (known as "Location 1" from above). The other is Windows 10 ("Location 3") and is almost brand new and is up-to-date via Windows (although I did double check drivers).

I'm at a loss and will wait for some of your expertise feedback before calling Spectrum and asking them to come out.
 
Solution
The nice thing about the modem/router is free support. You're ISP might help you for free over the phone. If they come to your house and it wasn't an issue that they caused or maybe even if it was they might charge you by the hour. They probably won't help you get speeds higher than your plan unless it's bursting.

Do you live in dense area? Peak times could be the issue if your ISP doesn't have enough lines.

The router says it has all the fastest speeds for wireless. Check what device your pcs have. It could be old stuff that is slow like wireless G 54Mb/s.

stormtrance

Reputable
Feb 28, 2018
7
0
4,510

I'm sorry. They are all plugged in to the Arris, which is all I have. I am pretty knowledgeable about working with windows, but kind of ignorant when it comes to networking. I thought the Arris was a modem/router. Whatever it is, that's all I have and they all use it.
 
The nice thing about the modem/router is free support. You're ISP might help you for free over the phone. If they come to your house and it wasn't an issue that they caused or maybe even if it was they might charge you by the hour. They probably won't help you get speeds higher than your plan unless it's bursting.

Do you live in dense area? Peak times could be the issue if your ISP doesn't have enough lines.

The router says it has all the fastest speeds for wireless. Check what device your pcs have. It could be old stuff that is slow like wireless G 54Mb/s.
 
Solution

stormtrance

Reputable
Feb 28, 2018
7
0
4,510


That's my next step. I just wanted to check here to see if I could learn anything I might not be aware of first.