Warranty Advice Required

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Artakra

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Sep 18, 2014
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Hi Guys.

Hoping someone with a bit more experience can help me out with a question.

Work in a shop and built a computer for a client.

Unfortunately for whatever reason, the PSU blew up, and caught fire on 2 separate sata rails connected to both the customers HDD and SSD, resulting in the connections melting and rendering the HDD and SSD useless as well.

Warranty will obviously cover the PSU (from OUR supplier) and im aware we need to cover the drives for the customer as well, but my question is from our perspective, who is responsible for the warranty of the HDD and SSD. Do we send them back to manufacturer going "They caught fire"... is it the PSU manufacturers responsibility to cover the SSD/HDD as a result of their dodgy PSU, or is it a Stiff [censored], we replace the HDD/SSD out of our own pocket situation.

Note: Australian based company so Aus related law/etc in regards would be appreciated, but open to general advice of if someone has had something similar happen.

Cheers
 
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zoltan.boese

zoltan.boese

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Not knowing much abuot the local laws and regulations I would say the manufacturer will try to prove that you used the device in a not intended way or screwed up otherwise. First read the manual, Terms and Conditions of Use!
If they wash their hands and state, you are responsible for the PSU you use, that is a dead end. Also contact the manufacturer of the PSU, make photos and provide proof, that the damage was done by their faulty product and ask them to refund the drives too.
There is no harm in contacting the companies. Just insist on what happened and prove, you connected the devices as it was recommended in their manuals.
 
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Nigel Spike

Nigel Spike

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No manufacturer will take responsibility for consequential damages. This type of liability limitation is found in all sales terms and warranties all over the globe, for all types of products and services.
Imagine a PSU sold for USD 60 starting fire that damages a house worth USD 100.000. Should the PSU manufacturer take on the responsibility, the PSU prices would be much higher.

Nigel
 
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Artakra

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Sep 18, 2014
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I dont believe this is entriely true Nigel.

I personally had a corsair closed unit water cooler leak, write off my mobo, graphics card and corsair covered all components damaged as a result of their faulty product. Unless they are an exception.

There has to be a level of responsibility somewhere with someone.
 
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Nigel Spike

Nigel Spike

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It's nice that you got full compensation, however I would assume that was for commercial reasons, since Corsair (as all other companies) clearly limits their liability to not include consequential damages.
"Corsair shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of profits, revenue, or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if corsair has been advised previously of the possibility of such damages."

Nigel
 
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