ISP telling me I can only get certain EXTREMELY low speeds, can this be fixed?

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moxta

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So I recently moved from a house about 15-20 minutes away from town to a house around 10 minutes away from town, going from ~40 ping, 80 download and 12 upload at my first house to ~60-800 ping, 3.00 download and 0.20 upload at my current house. I am currently paying for a $45 CENTURYLINK plan which offers 40-80mbps speeds, while I am getting 3.00 download and 0.20 upload with 500+ ping doing as little as playing a game while on google. There is about no other providers that I can get in my area and am completely lost as to what to do. I can't even play a game while anything else is going on in the house or else I get 1000+ ping, something as little as being on a phone app. Is there anything I can do regarding the ISP, buying a better router or antenna? Also, is there anything I can do to make myself not lag while anyone is using the internet? If so, I would be fine with whatever speeds. Any help is appreciated.
 
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BFG-9000
With DSL, the speeds you get are almost entirely dependent on the distance from you to their equipment. Advertised plan speeds "as high as" 40Mbps are completely possible... if you live next door to them.

The article I mentioned linked to another article where the ISP quoted $383,500 to install fiber to three miles away. That's about the distance you are from the DSLAM.
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moxta

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I pay for a $45 Century Link plan which is supposed to be 40-80mbps speeds, but only get 3 download and 0.20 upload.
 
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moxta

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I am not sure what to ask about, they just tell me "3mbps speeds are available in your area" while I pay for a plan with x20 higher speeds than I am getting. I live in about the same area as my older home, which is a side street with houses, not really isolated. I live actually closer to town than I did at my old house, while getting worse speeds now and I am not sure what to do. I believe I have a DSL connection.

 
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BFG-9000

BFG-9000

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Well sure, it's like any other utility. If you want gas or electric run to your farm in the middle of nowhere, it's not atypical for them to charge $50,000 to run a line just to you. That's why it's just one of those things you must naturally check before buying property, plus if you can convince any neighbors to pitch in it would spread the costs.

With DSL, 3.0Mbps implies a distance of 15,000 feet from the DSLAM or exchange. You could offer to pay to build one closer if you want faster service. Or these neighbors got so fed up with Centurylink that they built their own ISP.

I've had little luck using QoS to improve Centurylink DSL service. Apparently fq_codel (which works great on cable bufferbloat) doesn't work so well on DSL.
 
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moxta

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I am using an Ethernet cable, running the speedtest. I am just not sure what to do when they tell me "my area can only get 3mbps", but I am paying for a plan with much greater speeds. If the company can service me in general, shouldn't they be able to push whatever speed to my house?

 
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COLGeek

COLGeek

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Yes, or they should charge you for a lesser level of service.
 
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moxta

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Ok, thanks for the insight, I am going to give them a call tomorrow.

 
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BFG-9000

BFG-9000

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Sep 17, 2016
3,418
438
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With DSL, the speeds you get are almost entirely dependent on the distance from you to their equipment. Advertised plan speeds "as high as" 40Mbps are completely possible... if you live next door to them.

The article I mentioned linked to another article where the ISP quoted $383,500 to install fiber to three miles away. That's about the distance you are from the DSLAM.
 
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