Unstable Ethernet connection - continued

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M

Multirotor

Commendable
Oct 2, 2016
13
0
1,510
Hey there,
I posted on this issue 3/8/18, and it is unsolved plus I hadn't replied yet to the post which was 3 days old so I decided to start a new one. I am having a tech from Midco come out Wednesday morning to look at things. In the meantime, I am trying to collect as much info as I can on why this is happening. (I figured out it's actually packet loss causing rubber banding in games, according to PingPlotter)
Old post that addresses the primary things:
http://www.tomshardware.co.uk/answers/id-3659456/moderately-unstable-powerline-ethernet-connection.html?utm_medium=email&utm_source=forum_email&utm_campaign=EPR-8809

Direct connection to modem (Cisco DPC3825) was tried, with pretty bad results.

PINGPLOTTER - POWERLINE
https://prnt.sc/ipry5z
https://prnt.sc/ipryd5
PINGPLOTTER - DIRECT ETHERNET
https://prnt.sc/ipryjp
PINGTEST GRAPH - DIRECT ETHERNET
https://prnt.sc/ipryv7
=================================
Please help me with this... My patience has run dry already
Thanks
>rotor
 
Solution
B
Generally this means there is a problem with the connection to your house. What you now need to do is to convince your ISP that they have a problem. You want very simple data so they can not blame something else.

Run continuous ping commands to your router and to the second hop (this should be the ISP router). Be sure to use ethernet connected device so they can not try to blame the powerline.....should be obvious since the router is fine but level 1 tech at ISP are not always the smartest.

The tech coming out should be able to test the line with special equipment. It is most likely something outside your house but while you wait you could check that the wires inside the house look like they are still connected correctly.
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bill001g

Titan
Aug 9, 2012
28,319
2,754
125,640
Unless you absolutely have to have ipv6 for some reason I would disable it on your router or at least your PC. It depends in what part of the world you are but ipv6 tends have longer paths to most sites. I suspect it is because many of the ISP routers are not supporting IPv6 even though they claim IPv6 is the future of the internet for the last 20yrs.


You also have to not really trust pingplot a lot, if you were actually losing that huge amount of data in hops 2-6 you would also have loss in the later hops. The loss on the powerline devices is much more consistent with what real loss looks like...BUT if it was actually the powerline devices you would lose data in the first hop also.
 
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bill001g

Titan
Aug 9, 2012
28,319
2,754
125,640
Generally this means there is a problem with the connection to your house. What you now need to do is to convince your ISP that they have a problem. You want very simple data so they can not blame something else.

Run continuous ping commands to your router and to the second hop (this should be the ISP router). Be sure to use ethernet connected device so they can not try to blame the powerline.....should be obvious since the router is fine but level 1 tech at ISP are not always the smartest.

The tech coming out should be able to test the line with special equipment. It is most likely something outside your house but while you wait you could check that the wires inside the house look like they are still connected correctly.
 
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