Getting Kernel-Power EventID 41 Task 63 in the middle of gaming

Dreamstreet · Mar 16, 2018

So my PC has decided to suddenly just shut down my PC completely, like the power was turned off, when I'm playing Ni Nu Kuni 2 (Review Code). It hasn't happened lately with other games like WoW, Kingdom Come or Civ 6.

When I'm in the logbook to see if it gives an error, it just gives off this code:

Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

Anything that can help me with this?

smashjohn · Mar 16, 2018

The two things that jump to the top of my head are:
1) Your power supply is dying and you really are just losing power.
2) Something like your CPU is hitting a heat threshold and initiating a bios level emergency shutdown.

Do you know what your CPU temps look like at load?

Dreamstreet · Mar 16, 2018

smashjohn :

The temperatue is never above 50 degrees, I use water cooling to help it cool down, so it should be that.

However I was able to find a fix, by setting the max processor power down to 95% instead of 100%. Not sure why it works, but it does.

lukeg310 · Mar 16, 2018

I recommend to check for any BIOS updates for your motherboard and check your fan profile to make sure the fans are kicking in when the CPU starts to get hot.

Dreamstreet · Mar 16, 2018

lukeg310 :

I'm not sure how to update my bios honestly.

lukeg310 · Mar 16, 2018

Did you build your computer or did you buy it pre-made? We can help you find out how to update once we get a Computer model or motherboard make and model.

Dreamstreet · Mar 16, 2018

lukeg310 :

I got if from a company that put the parts together, though I chose each part myself, so it should have the following parts:

Cooler Master B500, 500W PSU

AMD FX-6350 Black Edition Processor

Corsair Hydro Series H80i v2 CPU cooler

Gigabyte GA-970A-DS3P, Socket-AM3+

Corsair DDR3 1600MHz 16GB

Radeon RX 480 XXX 8GB

lukeg310 · Mar 16, 2018

Here is the link to the latest BIOS from the motherboard:

http://download.gigabyte.us/FileList/Utility/motherboard_utility_gbttools_gbt_atbios.exe

When you run the program it will unzip the files to a folder and you can run the setup process. Make sure you do not have any other programs running.

If you are feeling bold they have a beta bios update that seemed like it was released a month later.

http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-970a-ds3p_f2j.zip

Dreamstreet · Mar 19, 2018

lukeg310 :

So I found that my problem has returned to me, even after decreasing the processors power to 80% and still only with that game.

Is it possible that the PSU might be at fault? It's around 4 years old, so should I perhaps get another one?

smashjohn · Mar 19, 2018

It’s quite possible. Diagnosing PSUs are a pain without an expensive tester. Buying a new one is an easy way to tell if the old one was the problem or not.

logainofhades · Mar 27, 2018

I am going to go out on a limb and say PSU. Those Cooler Master B500 are horrible quality. This is a great PSU, for the money, and far better quality.

PCPartPicker part list / Price breakdown by merchant

Power Supply: SeaSonic - EVO Edition 620W 80+ Bronze Certified Fully-Modular ATX Power Supply ($58.50 @ Newegg)
Total: $58.50
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2018-03-27 12:40 EDT-0400

Dreamstreet · Apr 4, 2018

logainofhades :

I did end up bying a new PSU, and it's a Seasonic Focus+ 750W 85+ GOLD PSU. It has fixed the problems, so I'll say that the old PSU was at fault

logainofhades · Apr 4, 2018

Dreamstreet :

logainofhades :

I did end up bying a new PSU, and it's a Seasonic Focus+ 750W 85+ GOLD PSU. It has fixed the problems, so I'll say that the old PSU was at fault

That is a very good power supply, great choice.

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