Adding USB 3.0 Ports? PCI-E Expansion Card - Hanging on shut down

itakey

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Feb 21, 2012
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Anyone know why a PCI-E USB Expansion card may cause hanging on shutting down a windows computer? I needed more 3.0 ports so I installed a PCI-Express card that into the first PCI slot on my motherboard. The expansion card is powered so I have a power cord plugged into it.

Seemed to install as expected and windows took care of the drivers without issue. Plugging drives in they all connected and the speeds are actually quicker than my motherboard 3.0 slots. So that is all awesome.

The problem is that when clicking on an external drive connected via the 3.0 expansion card, it seems like it takes an extra 1-2 seconds to respond and open on the first window. Then on shut down windows will hang on restarting and never shuts down unless I push the power button (Which I know is bad when drives could be writing).

Possible Things to Try:
-Are there any motherboard BIOS changes I need to make?
-I let Windows install the driver, but the manufacturer has a driver, but I saw in reviews that people suggested using the Windows installed ones. Should the Windows drivers be sufficient?

This is the card i'm using I bought on Amazon:
http://www.qicent.cc/goods.php?id=5584

The product listing is gone, but this is a combined listing with reviews from this model, and a 2 port model and possibly others:
https://www.amazon.com/QIC-Expansion-Internal-Connector-Controller/dp/B074FY52Q1#customerReviews

My Motherboard is GA-Z68X-UD3H-B3 (rev. 1.3):
https://www.gigabyte.com/us/Motherboard/GA-Z68X-UD3H-B3-rev-13#ov

Anyone know how I can narrow this down and figure out if its a driver issue, card issue, slot issue, or something else?

 

richardvday

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Sep 23, 2017
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Did you plug in the 4 pin molex ?
Did you try changing the slot?
Did you check for DMA conflicts ?
Did you check for updated drivers from the manufacturer ? Windows doesn't always get the right driver.
 

itakey

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Feb 21, 2012
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Did you plug in the 4 pin molex ?
Yes all powered up and the drives actually ran well and very fast when on the card ports.

Did you try changing the slot?
No, I'll give this a go.

Did you check for DMA conflicts ?
How do you do this? In the event logs?

Did you check for updated drivers from the manufacturer ? Windows doesn't always get the right driver.
I didn't since others said they had better luck with Windows drivers, but I'll give them a try.