Actineon Kiosk Computer.

I downloaded Speccy. I'm assuming all I need to look at are CPU and Motherboard. I'm pretty software savvy, but not so much on hardware, but I think the important info hasn't changed much from what's on the website. This computer is only about a year old. Take a look at this and let me know if I need to look for anything other than a 1151 socket and a processor that's on the list.

Here's what I found:
CPU
- Intel Celeron G1820
- Cores 2
- Threads 2
- Name Intel Celeron G1820
- Code Name Haswell
- Package Socket 1150 LGA
- Technology 22nm
- Specification Intel Celeron CPU G1820 @ 2.70GHz
- Family 6
- Extended Family 6
- Model C
- Extended Model 3C
- Stepping 3
- Revision C0
- Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX
- Virtualization Supported, Enabled
- Hyperthreading Not supported
- Fan Speed 1846 RPM
- Bus Speed 99.9 MHz
- Stock Core Speed 2700 MHz
- Stock Bus Speed 100 MHz
- Average Temperature 34 °C
- Caches
- L1 Data Cache Size 2 x 32 KBytes
- L1 Instructions Cache Size 2 x 32 KBytes
- L2 Unified Cache Size 2 x 256 KBytes
- L3 Unified Cache Size 2048 KBytes
- Cores
- Core 0
- Core Speed 799.5 MHz
- Multiplier x 8.0
- Bus Speed 99.9 MHz
- Temperature 34 °C
- Threads APIC ID: 0
- Core 1
- Core Speed 799.5 MHz
- Multiplier x 8.0
- Bus Speed 99.9 MHz
- Temperature 34 °C
- Threads APIC ID: 2

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Motherboard
- Manufacturer ASRock
- Model IMB-183 (CPUSocket)
- Chipset Vendor Intel
- Chipset Model Haswell
- Chipset Revision 06
- Southbridge Vendor Intel
- Southbridge Model H81v
- Southbridge Revision C2
- System Temperature 38 °C
- BIOS
- Brand American Megatrends Inc.
- Version P1.20O
- Date 5/30/2014
- Voltage
- VCORE 1.728 V
- +1.5V 2.568 V
- AVSB 3.456 V
- 3VCC 3.440 V
- +5V 8.680 V
- +12V 20.640 V
- 3VSB 3.456 V
- CMOS BATTERY 3.296 V
- VIN8 1.008 V
- PCI Data
- Slot PCI-E
- Slot Type PCI-E
- Slot Usage Available
- Data lanes x16
- Slot Designation PCIE1
- Characteristics 3.3V, Shared, PME
- Slot Number 0
- Slot PCI-E
- Slot Type PCI-E
- Slot Usage Available
- Data lanes x16
- Slot Designation PCIE2
- Characteristics 3.3V, Shared, PME
- Slot Number 1

Here are the current supported chips and internal graphics options:
Core i7-6700, Quad-Core @ 3.4GHz, HD Graphics 530
Core i5-6600, Quad-Core @ 3.3GHz, HD Graphics 530
Core i5-6500, Quad-Core @ 3.2GHz, HD Graphics 530
Core i5-6400, Quad-Core @ 2.7GHz, HD Graphics 530
Core i3-6320, Dual-Core @ 3.9GHz, HD Graphics 530
Core i3-6100, Dual-Core @ 3.7GHz, HD Graphics 530
Pentium G4520, Dual-Core @ 3.6GHz, HD Graphics 530
Pentium G4400, Dual-Core @ 3.3GHz, HD Graphics 510
Celeron G3900, Dual-Core @ 2.8GHz, HD Graphics 510

I've found a few of these at Amazon and New Egg

Do you think this would work:

https://www.amazon.com/Intel-Core-i5-4460-1150-BX80646I54460/dp/B00JIJUBAS

even though it isn't on the list

I emailed Actineon this morning. This is the response:

Thank you for contacting us. We understand how important the machine is in driving your commercial embroidery machine. Unfortunately, the machine you purchased was not designed or sold for home use. It was designed to drive a specific configuration for a digital sign or kiosk.

In addition to the issues you’re experiencing with the CPU and/or other hardware, you may also be having driver/software issues since your commercial machine may not like the POSReady7 Windows software installed. It is also configured specifically for the original customer’s IT environment.

Our recommendation is you purchase a machine with hardware/software that is compatible with your embroidery equipment. The Actineon machine you purchased was just not built for that purpose. It is unfortunate it was represented to you as such.

All the best,
Actineon Customer Service

Oh well. I have this older Dell Precision laptop in my desk. I'm going to have to find time to re-install everything. Luckily, I keep all my file on a thumb drive so I can easily run them back and forth between studio and home.

Here's what I sent:

PLEASE RESPOND!!!!

I bought an Actineon computer from a friend of my son's. Long story, short is that I told him I needed a computer with a minimum 3.2ghz processor. Before I realized that this computer has a slower Celeron chip, this healthy 26 year old had an aneurysm and died in his sleep.

I have GOT to put a new cpu chip in, but cannot figure out what chip to buy. I cannot find any of the chips on the list on your website with a 1150 socket so don't know what else would work in it.

I'm attaching screenshots of my computer's cpu & motherboard specs and pictures of the sticker on the bottom, the front, and the back. I cannot find this exact configuration on your website.

I need to know if you have any chips in stock that would work and if not, what wattage chip will work in this computer.

My commercial embroidery software crashes constantly. PLEASE RESPOND!!
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I also sent screen shots of the information I posted above.
I didn't think about just asking the simple question of what wattage chip would work.
Any chance I could take it to an IT person to get in reconfigured and a new chip installed?
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Yesterday, my son suggested that his friend might have just used the box and put in a different motherboard, etc. I don't know how to tell if that's the case or not.

Thanks,
Alisa