Intermittent black screen, followed by application(s) crash.

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clamb

Distinguished
Jun 24, 2011
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18,510
Good day everyone!
Thank you for taking the time to read into my recent computer issue.

I recently used a Driver Update program to update all the outdated drivers on my computer; afterwards I began experiencing this issue.

The screen will go black for 2-3 seconds at random, afterwards most programs I have running stop responding.

I unfortunately don't have any restore points or driver backups that I could find.
I've looked around on multiple forums for a resolution to this problem, and I'm unable to find a solution.

What steps would be appropriate to isolate/resolve this issue?
Thanks so much for the help.

DxDiag -> http://txt.do/dgg95
 
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clamb

Distinguished
Jun 24, 2011
10
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18,510


Thanks for the reply.
So..
The main issue is that there were 50+ drivers that were updated, and I do not have a list of what was installed.
(I had too much trust in this program, and should of done a backup...)

Are you suggesting I essentially go through all my drivers, un-installing and re-installing?
Should I re-install all at once? If I were to go one by one it just wouldn't be worth the time.
The issue could take up to 30 minutes sometimes to make itself present. (Usually 5-10 minutes between the temporary black screen.)

Is there any way to determine what triggers the black screen through use of a log or something? I would imagine there is some sort of program that would perform this action.

Thanks for the help.


 
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nicolatesla

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Nov 3, 2009
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18,710


Another example of why you should never install "free" programs from the internet. Never install any "free" tool, which claims to "fix" your computer.
Load drivers ONLY from the original manufacturers website. Never load drivers from 3rd parties.
Avoid all "free" security tools, which are offered to you. Never trust this stuff, ever.
That being said...
A. Take the hard drive out of your computer and install it on a good widows 7 computer.
B. Scan your defect drive with a real professional anti-virus (not a free one from the internet)
C. Use the good computer to make a backup of all your files on the hard drive.Save your files to a DVD or USB drive.
D. Reformat the defect drive completely (slow format).
E. Use the windows disk to re-install a fresh OS on the drive.
F. Put your (scanned) files back on the newly formatted drive.
G. From now on: Keep the "free" junk out of your system.

This is the only way to really "know" that all the "free" garbage has been completely eliminated from your computer.
(FYI: a lot of "free" stuff on the internet is actually malware- don't ever trust it)
I would rather start over from scratch than take any chance that this garbage "free" software remains in the computer.

Want the computer to run as good as possible?
Never install "free" software, tools, or security................................you will have much less problems and the computer will run better than ever.
 
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clamb

Distinguished
Jun 24, 2011
10
0
18,510


Thanks for the response...

I believe you must of misread, I never installed any free programs.
I do my best to steer clear of spyware/malware; A paid version of IObit Driver Booster was used to update my drivers. This program has a clean track record, and many users swear by it.
It seems very extreme to use another computer, do a virus scan and reformat just due to a driver crashing.. I'm sure there's another solution.
It's fairly obvious that it's an issue with a driver, after using the driver update software the black screen issue arose.

Can someone please answer this;
Is there any way to detect what driver is crashing? There is no indication at all.
I'm sure there is a log somewhere, or a program that's available to record the real-time driver data.



 
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Evvvvv

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Feb 6, 2017
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4,960


Event Viewer, or check Device manager to see which drivers youre missing or which ones are failing.

 
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