Weird noise from my Seagate Backup Plus External HDD. Is the HDD dead? Noise/Audio uploaded. Please help!

Mar 21, 2018
1
0
10
Hey Guys,

I have stored all my important backed up files (approx. 2.6 TB) on my Seagate Backup Plus External Desktop HDD. While I was copying files onto the HDD, there was this weird noise that I could hear. While the copy was mid-way it got stuck and then the copy did not finish successfully. I unplugged the HDD and plugged it back again. But now the HDD is only detected and the explorer doesn't load the contents and gets stuck.

I was using Windows. Just to be sure I tried mounting the HDD on Linux (this is a NTFS file system). But no luck. I also got a error on Linux stating "NTFS is either inconsistent, or there is a hardware fault, or it's a SoftRAID/FakeRAID hardware.

I'm afraid this might be a hardware failure. :(

I have uploaded the audio of the unusual HDD running noise that I am hearing. Please check below links.

https://clyp.it/q2pxotza

Or

https://share.rtechsupport.org/Audio_recording_2018-03-22_00-25-52.wav

Can you please have a listen and share your thoughts/shed some light of what you think might be the issue after listening to the audio?

Also I know that broken HDD recovery is not easy or cheap :( But is there an alternative to backup the data, other than sending the HDD to a professional recovery service?

 
Solution
Hi deamon0! Seagate here. It is not recommended to power on the drive when you hear clicking sounds because it could potentially destroy any chance of recovering your data . You may check your warranty on the drive here. We also have a data recovery lab if you do choose to go that route and they wont charge if they can not recover your data. Best of luck!
Hi deamon0! Seagate here. It is not recommended to power on the drive when you hear clicking sounds because it could potentially destroy any chance of recovering your data . You may check your warranty on the drive here. We also have a data recovery lab if you do choose to go that route and they wont charge if they can not recover your data. Best of luck!
 
Solution