who can fix a ASUS ROG G752VS motherboard?

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berbes

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Sep 23, 2015
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i'm helping a client who paid $6k for TWO ASUS ROG G752VS, and one of the laptop's motherboards burnt out when they left it on a cloth couch. ASUS ROG folks are really making it tough -- and expensive -- for them, which really sucks, considering the product is only a few months outside of a one year warranty AND they bought TWO at the same time.

can someone recommend a repair company? i'm in the midwest (chicago/milwaukee).

as always, THANKS for the help!!!
berbes
 
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10tacle
Wow so that's what happened to that laptop (cannot believe someone didn't know you never put a laptop flat on a couch $3,000 or $300). Normally on older laptops a replacement motherboard might be found sold through eBay or Amazon parted out in a retired tear down for parts. But that one is very expensive.

Another thing is that even among the same model product line, there may be small variances in the motherboard itself on size or placement of screw holes based on how it was configured. Working on them is hit or miss, but the newer they are, the more the miss. Especially at the high end. I did a quick search and noted there are at least three different sub-models models of the G725VS series: -XB78K, -XB72K, and -XS74K.

Your best bet...
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10tacle

10tacle

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Wow so that's what happened to that laptop (cannot believe someone didn't know you never put a laptop flat on a couch $3,000 or $300). Normally on older laptops a replacement motherboard might be found sold through eBay or Amazon parted out in a retired tear down for parts. But that one is very expensive.

Another thing is that even among the same model product line, there may be small variances in the motherboard itself on size or placement of screw holes based on how it was configured. Working on them is hit or miss, but the newer they are, the more the miss. Especially at the high end. I did a quick search and noted there are at least three different sub-models models of the G725VS series: -XB78K, -XB72K, and -XS74K.

Your best bet outside of that is to find a highly experienced PC repair place locally with someone who has a proven record of troubleshooting a burned out motherboard. Start making phone calls to them between those two big cities. It could be they could pinpoint the cause of failure and find a replacement part(s) for what burned out like blown capacitors. But that's also a gamble. The board may be burned out beyond repair and you do not get back your up-front service charge back for him looking at it (meaning you bill that back to your customer and they are even madder having to shell out even more money for a dead laptop).

If all else fails, I would tell them to start looking at buying a used one or a refurbed one out there and chalk this up as a VERY expensive lesson learned: putting any laptop flat on a couch can block intake and exhaust ports, let alone a high powered one like that. It makes me cringe thinking about it. Here's a refurb model G752VS-XB72K for $1472:

https://www.ebay.com/itm/Asus-G752VS-XB72K-17-3-ROG-Laptop-i7-6820HK-2-7GHz-32GB-256GB-SSD-1TB-W10/273118691169?epid=2239418546&hash=item3f97247f61:g:W-0AAOSw6ctasHRj

The only spare parts I see out there for that series of laptop is batteries, power adapters, and keyboards for sell by vendors.
 
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10tacle

10tacle

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Another thought. Since you've already tried going through ASUS and that was a no-go, and let's say PC repair is a fail, give your customer the option to sell that laptop to an online parts vendor to part out. I just saw this place "pcpartplace" on eBay selling a bottom base unit shell of a G752VS-XB78K. They may be interested in taking the entire thing. It would certainly offset some of the costs to your customer of buying a refurb. I have no idea how much they'd offer IF they would buy it. But it wouldn't hurt to reach out to them as an option for your customer:

https://www.ebay.com/itm/ASUS-ROG-G752VS-XB78K-OC-EDITION-BOTTOM-BASE-ASSY-13N1-08A0101-13NB0D71AP0101-/222496663839?_trksid=p2385738.m4383.l4275.c10

Good luck to you (and your customer).
 
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berbes

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you all really make great points. i've never felt so stupid on a subject like" ultra-gaming" edgy laptops. i mean there are SO many small variances, so many models so close together (G752VS, G752V, etc.) it really makes it difficult to find an individual part to replace the piece of a MB that burned out.

i'm now having communication directly with two chinese companies for a replacement MB, but even after sending them a hi-res full pic of things, including the green sticky that contains the various symbols, numbers that make up a particular model, they still want more pics of the bottom casing.

i guess that's the rub those first version buyers have to deal with; today, they're top of the world, next year, it's OLD.

i guess i have two more q's, pls. are there enough similarities with this type of board that an exact replacement isn't necessary? can a qualified MB tech replace the parts that burnt out, or does ROG keep all the replacement parts to themselves? the CS was extremely rude when i asked if i could just buy a board from them directly.
 
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10tacle

10tacle

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Well if it's something like a generic capacitor that can be purchased from any electronics store then he can solder it on if that's the case. But it could also be a soldered chip that is custom to ASUS and in that case the repair guy can't help. That's the risk going with those guys on dead hardware where you have to pay out of pocket up front just to get a diagnosis.

And yes they want more photos to make sure what you have is an exact fit for what they have. They might even ask you for measurements between mounting holes and whatnot (remember they are on metric and we use inches). Exactly like I was concerned about earlier. Working on laptops sucks because there is no ATX standard for size standards of hardware like on a desktop PC - it's why they can be switched out with parts so easily of course.
 
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