S.M.A.R.T hard drive failure and werid behavior

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Chris_961

Commendable
Oct 29, 2016
17
0
1,520
Dear all

I was given a friends laptop (A HP 15 TS G9D68UA#ABA)

I had witnessed earlier today that a friends laptop was crashing repeatedly and upon booting back up, it threw up the HP Operating System Not Found error. The boot error screen did hint at something wrong with the hard drive.

I ran the built in HP diagnostics suite and the extended hard drive test. It has passed the S.M.A.R.T test and a mainboard test. Which seems to contradict the earlier warning.

I'm at a loss, as the instability issues which it was displaying; appeared to be relieved when I disconnected the laptops keyboard (Which the diagnostic software identified as a failure point) of all things and connected an external keyboard.

What do you suggest that I do glorious community!

Should i put in a new hard drive, reinstall Windows 10 and then restore her personal data?
Should I repair the master boot record? (it doesn't seem to be messed up)

Or

should I just leave the keyboard disconnected and do some extended stress tests (prime 95 and/ or heavy load and the in built HP diagnostic stress tests)?

PS: The past two attempts at booting have been trouble free, it went straight into windows 10.
 
Solution
photonboy
So everything works fine with a USB keyboard with the laptop one disabled?

I agree. Google/EBay etc for a replacement. May cost $20 to $40 or so to replace.

OTHER:
BACKUP the HDD to a USB hard drive using a tool like Acronis True Image. Very handy. There's a free version if WD, for Seagate use its free DiscWizard tool.

Acronis True Image (non-free) can do automated backups with an option to start when it detects you plugged in the USB drive associated with the backup. You can setup to auto-delete older backups too (so set maybe a weekly Incremental backup, then set a reminder in a calendar software... if past due when you plug in the USB drive it should start a backup).
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jdog2pt0

jdog2pt0

Distinguished
May 28, 2009
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Don't over complicate things. If removing the built in keyboard solved the issue, then it's safe to assume something is wrong with the keyboard (probably a spill causing a short). Just hop on Ebay and find a replacement one, and enjoy the laptop.
 
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photonboy

photonboy

Titan
Jun 20, 2006
21,567
13
85,015
So everything works fine with a USB keyboard with the laptop one disabled?

I agree. Google/EBay etc for a replacement. May cost $20 to $40 or so to replace.

OTHER:
BACKUP the HDD to a USB hard drive using a tool like Acronis True Image. Very handy. There's a free version if WD, for Seagate use its free DiscWizard tool.

Acronis True Image (non-free) can do automated backups with an option to start when it detects you plugged in the USB drive associated with the backup. You can setup to auto-delete older backups too (so set maybe a weekly Incremental backup, then set a reminder in a calendar software... if past due when you plug in the USB drive it should start a backup).
 
Upvote 1 Downvote
Solution
C

Chris_961

Commendable
Oct 29, 2016
17
0
1,520


@ jdog2pt0 and @photonboy Okay I'll update after I've run some more stress tests. If it's completely stable with the keyboard removed, I'll just buy them a new keyboard.
 
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