Random glitches appear on screen someone please tell me whats wrong

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mikeyanza22

Apr 3, 2018
3
0
10
Hi i've been using this laptop for about 5 or 6 months now and have experienced little dots on my screen before. I looked it up on youtube and it said that my graphics driver was out of date so i went into device manager and right clicked Intel (R) HD Graphics 620 and updated it.
https://gyazo.com/00f36a9079b64a4df81b55cb0bace7ad
It worked like a charm so i was happy it resolved but it came back after i would say a month and it got so bad i can literally not type without a glitch popping up in the middle of a sentence.
https://gyazo.com/0a480543d358b620a6ad72f38c41cb1b
this happened after i was playing a game of Fortnite when the computer starting showing random glitches that didnt let me see the player, i have no idea what to do now im pretty much stuck here at the moment, any feedback would help thank you.
 
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Y
Wow, okay. that's a crap ton of dots you've got there. When you disable that adapter it fixes the problem? But you have a second adapter right? If so, just switch it to that adapter and use it, it's most likely gonna be your gpu chip since you're on a laptop. Anyways, if I were you, I would call HP Customer Service right now to issue rma since you're still under warranty or walk-in to any HP store.
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mikeyanza22

Apr 3, 2018
3
0
10


Yeah i do have a warranty but idk how i go about doing that
i went to the HP website and put in my serial no. and it says i have until September of 2018 till my warranty expires i have no idea of how to ask HP for a repair or replacement i am confused

 
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M

mikeyanza22

Apr 3, 2018
3
0
10


It doesn't happen when it i boot up the system (hp logo) but it does glitch when it tells me to put in my password. its sort of like a line on the profile picture from then on the screen (background is full of little random dots)
https://gyazo.com/da7b3bba6bfa8611b6776ae343eb0447
its very annoying and i basically disable the display adapter Intel (R) HD Graphics 620 and it seems to fix the issue
https://gyazo.com/e6cef2039e7a2eec72d635fe8d09d360
https://gyazo.com/e0df5334d74cb9c98af908ecbf7c67a2
i have tried everything even going to HP's website and finding another driver under the software & drivers section to no avail.



 
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Y

yuichi03

Reputable
Feb 28, 2018
39
0
4,560
Wow, okay. that's a crap ton of dots you've got there. When you disable that adapter it fixes the problem? But you have a second adapter right? If so, just switch it to that adapter and use it, it's most likely gonna be your gpu chip since you're on a laptop. Anyways, if I were you, I would call HP Customer Service right now to issue rma since you're still under warranty or walk-in to any HP store.
 
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