Dying hard drive or Win 10 issue?

Apr 5, 2018
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I've had this laptop for 2 years, used it quite a lot, but doing normal tasks, like browsing, some minimal video gaming, watching videos, and whatnot. I've always had an old Win 10 version I can't remember, and only updated to build 1709 a couple of days ago, that's when the issue started. I have an HDD.

The issue: Task manager shows 100% disk usage, but it doesn't show any processes using the disk. I have tried resmon and Process Explorer but they also don't show any processes using the disk either. Computer is extremely slow and practically unusable.

- The issue only happens if I let my laptop idle for a couple of minutes, it doesn't go to sleep, or even dim the screen, but the issue happens. As long as I'm moving the mouse, the issue doesn't occur.

- I have tried disabling several stuff like Windows Defender, Superfetch, Windows search, running a chkdsk, nothing worked.

- I noticed that every time the bug occurs, I get an error in event viewer under the Disk category saying "The device, \Device\Harddisk0\DR0, has a bad block."

- I used CrystalDiskInfo for SMART values, it shows everything as OK except for Current Pending Sector Count, current value is 100, worst is 100, threshold is 0. It shows this under a yellow light which says Caution.

The issue only started happening after I did a fresh installation of Windows 10, and it doesn't occur on Ubuntu (I have dual boot), so I'm inclined to think it's a software issue, not hardware. What can I do to know which one is it? If it is hardware, can you even replace an HDD on a laptop? Or is it more cost effective to just buy a new one?
 

R0GG

Distinguished
-1. Open hard Drive bay cover and check whether your laptop drive is seated well and secured and attached correctly to sata connector.
0. Full Disk back up image with Macrium reflect ( or Acronis) + creation of recovery boot USB or DVD for the used software ( to load back up image back onto drive if needed)
1. Complete (includes trojan search) Malware Scan and cleansing using MalwareBytes) then with Emsisoft Emergency kit.
2. Windows 10 full partition scan + error fix
3.check disk usage in safe mode (by rebooting windows 10 in minimal mode through msconfig)
4. complete Disk surface test with Hard Disk Sentinel or HDTune (read test non destructive), monitor Drive temperature ++
5. Optional : Eventually a regeneration (destructive) read-WRITE full disk test with Hard Disk Sentinel (some disk errors seem to be recoverable to a certain extent like remapping problematic sectors after few read and write passes): which erases the contents and partitions on the drive, then if satisfactory result you could reload back drive back up image and continue using the drive or retire it.

11.You could just cut to the chase and buy a new reasonably priced 2.5" replacement laptop hard drive or SSD with compatible capacity and clone your older drive using Macrium Reflect or Acronis and then apply step 5 to your older drive and sell it as is if would not "regenerate well".


 
Apr 5, 2018
2
0
10
These are the HD tune values

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I couldn't do the test because the issue happens during it. I tried safe mode and the issue did NOT happen.
 

R0GG

Distinguished
S.M.A.R.T. Attribute: Current Pending Sector Count (1 pending problematic sector on your HDTune drive test that will be re-read-corrected or remapped by the drive)
Description

Did you try a full windows scan of the partition ? multiple " good" read-write passes might help the drive to remap problematic sectors quicker