Ryzen Sound Issue

kandilgeorge · Apr 8, 2018

Hi,
I built a new Ryzen 3 2200G system with an Asrock B350M Pro4 motherboard. The issue i'm having is the sound. No audio jack is working. Front or back. I have installed every driver i could find for my system. When i open realtek's manager i cant anything connected despite having connected my headphones. I would really appreciate some help.

rocktalkrock · Apr 8, 2018

Have you looked in "Control Panel > Sound" and "Control Panel > Device Manager > Sound, video and game controllers"?

kandilgeorge · Apr 8, 2018

rocktalkrock :

Sorry i forgot to mention this but i already have. I have to uninstall the devices reinstall drivers even made a new install of Windows but nothing has worked. I think it's a hardware issue.

rocktalkrock · Apr 8, 2018

kandilgeorge :

Are Headphones and Speakers listed in "Control Panel > Sound > Playback" devices?

kandilgeorge · Apr 8, 2018

rocktalkrock :

I can see a device called Speakers but that's there even if nothing is connected. When i connect my headphones nothing changes in there.

rocktalkrock · Apr 8, 2018

kandilgeorge :

rocktalkrock :

I can see a device called Speakers but that's there even if nothing is connected. When i connect my headphones nothing changes in there.

If you right click on Speakers, is the option "Show Disabled Devices" check-marked?

kandilgeorge · Apr 8, 2018

rocktalkrock :

kandilgeorge :

If you right click on Speakers, is the option "Show Disabled Devices" check-marked?

Yes but i can still see Speakers when i disable it.

rocktalkrock · Apr 8, 2018

kandilgeorge :

rocktalkrock :

kandilgeorge :

If you right click on Speakers, is the option "Show Disabled Devices" check-marked?

Yes but i can still see Speakers when i disable it.

Is "Speakers" Enabled, Set as Default Device and is not Muted?

kandilgeorge · Apr 8, 2018

rocktalkrock :

kandilgeorge :

rocktalkrock :

Yes but i can still see Speakers when i disable it.

Is "Speakers" Enabled, Set as Default Device and is not Muted?

It is already default and it is at 100% volume.

rocktalkrock · Apr 8, 2018

In "Control Panel > Device Manager > Sound, video and game controllers", right click Realtek Audio and select properties. Does it say "This device is working properly"?

kandilgeorge · Apr 8, 2018

rocktalkrock :

Yes

rocktalkrock · Apr 8, 2018

kandilgeorge :

I think if there was a hardware problem with the Realtek ALC892 Audio chip, Windows would not report this device is working properly, under Device status.

kandilgeorge · Apr 8, 2018

rocktalkrock :

I don't know if it matters but i just found out that when i listen to my headphones when they are connected to the pc i can hear a small whisper-like sound every other second or so like a heart beat. Also what can i do to fix my problem?

rocktalkrock · Apr 8, 2018

kandilgeorge :

rocktalkrock :

I don't know if it matters but i just found out that when i listen to my headphones when they are connected to the pc i can hear a small whisper-like sound every other second or so like a heart beat. Also what can i do to fix my problem?

I'm not sure how to fix your problem, but here is YouTube video on what to do if "Headphones" is missing from Playback Devices. See if it helps you.

https://www.youtube.com/watch?v=06dt_hzFfH4

kandilgeorge · Apr 8, 2018

rocktalkrock :

kandilgeorge :

I'm not sure how to fix your problem, but here is YouTube video on what to do if "Headphones" is missing from Playback Devices. See if it helps you.

https://www.youtube.com/watch?v=06dt_hzFfH4

Thanks a lot for helping me!

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